Customer Success Associate - Depositions

United StatesRemoteFull-timemid

Customer SupportCustomer Success Associate

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Quick Summary

Overview

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows,

Technical Tools

Customer SupportCustomer Success Associate

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform—where modern legal work happens with clarity and consistency.

Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine’s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.

About the Role

The Customer Success Associate is responsible for ensuring customers realize ongoing value from Depositions by Filevine. This role focuses on adoption, retention, and long-term customer satisfaction by proactively supporting clients throughout their lifecycle.

You’ll work closely with Deposition Ops, Sales, Implementation, Marketing, and Product teams to monitor customer health, support go-to-market initiatives, deliver insights through reporting and reviews, and help educate customers on best practices. This is an ideal role for someone who enjoys relationship-building, and helping customers succeed at scale.

Customer Retention & Adoption: Support customers throughout their lifecycle to ensure continued usage and long-term success with Depositions by Filevine. Monitor customer health metrics and usage trends to identify risks, opportunities, and expansion signals. Assist in forecasting retention and growth through accurate health scoring and reporting

Customer Insights & Reporting: Prepare and support business reviews by gathering usage data, outcomes, and operational insights. Create and maintain enterprise-level reporting to help customers understand value and ROI. Surface customer feedback and trends to internal teams to inform product improvements

Go-to-Market & Cross-Functional Support: Partner with Sales, Implementation, and Marketing teams to support go-to-market initiatives and customer handoffs. Assist with expansion motions and customer advocacy efforts. Help ensure a seamless customer experience across the post-sale journey

Customer Education & Enablement: Support customer education through training materials, documentation, and best-practice resources. Assist in onboarding reinforcement, feature adoption campaigns, and ongoing enablement initiatives. Help customers understand and adopt new features and enhancements

2+ years of experience in Customer Success, Account Management, or a related client-facing role

Strong communication skills with the ability to explain concepts clearly and empathetically

Ability to occasionally travel to meet customers for sales/implementation meetings and conferences

Data-driven mindset with comfort interpreting usage metrics and health indicators

Highly organized and able to manage multiple customer initiatives simultaneously

Collaborative and proactive, with a strong sense of ownership and accountability

Experience in SaaS, legal tech, or B2B software is a plus

Listing Details

Posted: February 13, 2026
First seen: March 26, 2026
Last seen: April 20, 2026

Posting Health

Days active: 25
Repost count: 0
Trust Level: 51%
Scored at: April 20, 2026

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Filevine

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Filevine is a cloud-based legal technology company providing case management, document management, and automation tools for law firms and legal departments. [1, 4, 30] It aims to simplify and elevate complex legal work. [5, 19]

Employees

750

Founded

2015

Domain

filevine.com

Jobs

View 141 jobs

View company profile

Salary

USD 72000–82000

per year