Customer Support Associate - Depositions

United StatesRemoteFull-timemid

Customer SupportCustomer Support Associate

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Quick Summary

Overview

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows,

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Customer SupportCustomer Support Associate

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform—where modern legal work happens with clarity and consistency.

Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine’s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.

About the Role

The Customer Support Associate plays a vital role in ensuring Filevine’s day-to-day operations run smoothly, accurately, and efficiently. You’ll serve as a key contact for scheduling, account maintenance, voice-of-the-customer projects, and customer support.

This is a cross-functional, hands-on, process-driven role with diverse tasks: you’ll move between systems, solve problems in real time, and ensure everything is in place to deliver an exceptional customer experience.

Customer Experience: Create and maintain voice of the customer feedback loops and processes, reporting, and documentation, and work cross-functionally to improve the products and policy that impact customer experience

Customer Support: Own decision-making when troubleshooting issues as they arise for customers. Provide high-quality, end-to-end support (email, phone) across all products and services throughout the deposition lifecycle.

Account & Data Management: Maintain clean, accurate organization and user data to support billing, reporting, and downstream workflows.

SaaS Operations: Collaborate with Product and Engineering to design, optimize, and execute processes that ensure timely, high-quality deliverables across our SaaS products.

2+ years in customer or technical support in a fast-paced environment

Process-minded and detail-oriented, with strong organizational and time management skills

Empathetic communicator who thrives in both written and verbal customer interactions

Comfortable navigating multiple systems, handling confidential documents, and juggling shifting priorities

Legal, legal tech, and back-office operations experience is a plus

Zendesk, Quo, and Zoom experience is a plus

Listing Details

Posted: February 13, 2026
First seen: March 26, 2026
Last seen: April 20, 2026

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Days active: 25
Repost count: 0
Trust Level: 51%
Scored at: April 20, 2026

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Filevine

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Filevine is a cloud-based legal technology company providing case management, document management, and automation tools for law firms and legal departments. [1, 4, 30] It aims to simplify and elevate complex legal work. [5, 19]

Employees

750

Founded

2015

Domain

filevine.com

Jobs

View 141 jobs

View company profile

Salary

USD 61000–72000

per year