Filevine7mo ago

Expert Team, Solutions

Prague,PragueFull-timemid

OtherExpert

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Quick Summary

Overview

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform—where modern legal work happens with clarity and consistency.

Technical Tools

customer-support

Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine’s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.

About Filevine

Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We’re also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field—we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc.

Our Mission

Filevine is building the seamless intersection between legal and business by creating a world-class platform to help professionals scale.

Department

The Expert Team department is home to product experts with deep technical understanding across a range of specialized expertise. The department is focused on critical initiatives including customer support, escalated technical problem-solving, customer education, and partner enablement.

Job Summary

The Expert Team, Solutions Specialist is responsible for determining the best solution for a customer trying to accomplish an outcome that is not available out of the box. “That is not possible” is never the answer. Backstop solutions, provisional configurations, and out-of-the-box thinking are part of the job. The main expectation of this role is to create approaches that have not been used in the past; however, workarounds should not be favored when there is native capability inside of the app. Comprehensive product knowledge across the Filevine family of products is a requirement.

Play a lead role in issue remediation and convey unyielding accountability for assigned issues

Create approaches that will best solution a customer’s request, using both native capability and out of the box thinking, to resolve the root need

Memorialize findings, share, and present to the larger Solutions slice and Expert teams

Create portable content regarding those approaches and configurations which mature into best practices (articles, videos, example builds) and relay to customers in laymen’s terms.

Supply remediation case studies and approaches to other groups that may benefit: Partners, Sales Engineering, Marketing, etc.

Maintain comprehensive product knowledge across the Filevine family of products

Support other expert teams and expert roles as needed

Occasional travel, as necessary

Bachelor's degree

Assertive communicator that can provide recommendations and instill confidence

Exceptional curiosity and creative thinking abilities to solution the root cause of a customer’s priorities

Quick learner of new technologies, self-motivated

Driver of change for more impactful solutions and customer outcomes at a fast growing company

Ability to lead critical conversations

Organized, detail oriented, and timeline driven

Ability to independently manage competing customer priorities and initiatives with limited structure

Location & Eligibility

Where is the job

Prague

Hybrid — some on-site time required

Who can apply

Same as job location

Listed under

Worldwide

Listing Details

Posted: September 15, 2025
First seen: April 8, 2026
Last seen: May 9, 2026

Posting Health

Days active: 31
Repost count: 0
Trust Level: 33%
Scored at: May 9, 2026

Signal breakdown

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Filevine

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Filevine is a cloud-based legal technology company providing case management, document management, and automation tools for law firms and legal departments. [1, 4, 30] It aims to simplify and elevate complex legal work. [5, 19]

Employees

750

Founded

2015

Domain

Jobs

External application · ~5 min on Filevine's site

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