Cargo Claims Coordinator

The Claims Coordinator collaborates extensively with other departments, customers and insurance adjusters in order to mitigate risk, reduce costs, and provide best in class service to Hub Group’s customers.  In performing this job, the Claims Coordinator is responsible for managing, opening and closing property damage, freight, inventory variance, insurance, and legal claims received by our customers.  

• Responsible for the intake and processing of all assigned customers and claims.
• Support management of email inboxes for clients and customers.
• Assemble documents and information relating to assigned claims.
• Provide status updates to customers and appropriate internal stakeholders. 
• Develop and distribute internal reports, tracking and analytics. 
• Pursue recovery of claims payments from third party service providers.
• Analyze data after entering incidents, notice of intent and claims, into the claims database, from customers, shippers, consignees and carriers relating to property damage and cargo loss incidents. 
• Work within company guidelines to analyze contractual agreements of the customer, shipper, consignee or carrier and then assess the physical damage reports.  
• Communicate with customers, carriers, and internal stakeholders regarding claim filings and/or denied claims.
• Investigation claims, gather evidence and preserve information in a timely manner.
• Negotiate and determine settlements and claim resolutions, process payment requests and final case paperwork following discussion of valid claims with customers, carriers and appropriate Hub personnel.
• Duties, responsibilities, and activities may be assigned or changed from time to time.

• Strong organizational and customer service skills
• 1-2 years claims handling experience
• Experience with final mile claims preferred but not required
• Proficiency in MS Office, including Excel, and with web-based applications, claims database software and the ability to determine trend analysis and produce reports to support findings

Salary: $17/hr - $20/hr

This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand. 

Benefits We offer a comprehensive benefits plan including:

• Medical
• Dental 
• Vision
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Life & AD&D Insurance
• Disability
• Paid Time Off
• Paid Holidays