Manager, Loan Processing

You’re an experienced operations leader with deep knowledge of loan processing and a passion for driving accuracy, efficiency, and team performance. You excel in fast-paced environments, manage competing priorities effectively, and bring a proactive approach to solving complex issues. You enjoy developing teams, improving workflows, and collaborating across departments to deliver seamless loan experiences.

The Manager, Loan Processing oversees daily operations across all processing functions, ensuring accuracy, efficiency, and compliance with regulatory requirements.  They lead, coach and develop the loan processing team, while maintaining up-to-date policies, procedures and documentation.  This role serves as the primary escalation point for complex issues, cross departmental inquiries and workflow challenges.  They collaborate with internal stakeholders to enable seamless loan origination to servicing transition, support and contribute to strategic initiatives, system enhancements and drive continuous improvement.

• →Lead and develop the Loan Processing team, through coaching, performance management, and ongoing training to ensure accuracy, efficiency, career growth and team engagement.
• →Oversee daily operational workflow across all loan processing activities, including due diligence collection, document preparation, and disclosures, ensuring SLA adherence and quality standards.
• →Ensure compliance with all applicable banking and lending regulations, partnering with Compliance and Risk to update procedures and support audits and examinations.
• →Maintain and oversee department policies, procedures, and job aids, ensuring documentation is accurate, up-to-date, and consistently followed.
• →Serve as primary escalation point for complex processing issues, pipeline constraints, system challenges, and cross-functional dependencies.
• →Partner with internal stakeholders, such as lending, credit, compliance, operations, and finance to ensure smooth end‑to‑end loan lifecycle support.
• →Lead or support strategic initiatives and continuous improvement efforts, including process optimization, automation opportunities, and system enhancements.

• Bachelor’s degree in Business, Finance, Accounting, or related field (or equivalent experience) is required.
• 5–7 years of loan processing or loan operations experience.
• 3–5 years of leadership or supervisory experience.
• Strong knowledge of loan documentation, disclosures, and due diligence.
• Solid understanding of regulatory compliance requirements.
• Experience managing workflows, SLAs, and operational performance.
• Strong leadership, analytical, and communication skills.

At First Western Trust, we’re more than just a financial institution—we’re a team of forward-thinkers committed to excellence, innovation, and impact. Our culture thrives on teamwork and mutual respect, grounded in the belief that diverse perspectives fuel creativity and help us tackle challenges in fresh, effective ways.

We celebrate each other’s successes, welcome new ideas, and take personal ownership in everything we do. A genuine desire to positively impact our clients, communities, and one another drives our work. We meet challenges with a growth mindset, act with urgency and accountability, and constantly strive to raise the bar for ourselves and our clients.

Leadership at First Western means setting an example and fostering a culture of trust, transparency, and respect. Whether you’re just beginning your journey or bringing years of experience, you’ll find a welcoming community where your contributions are valued and your potential is boundless.

We expect our people to:

• Demand and reward excellence.
• Take action and responsibility.
• Collaborate, communicate openly, and give/receive feedback with trust.
• Go above and beyond to do what’s right—always.

If that sounds like you, you’ll fit right in.

Learn more at myfw.com or email Talent.Management@myfw.com. 

First Western Trust is proud to be an Equal Opportunity Employer. We are committed to creating a diverse, inclusive, and respectful workplace where every team member is valued and given the opportunity to thrive. We welcome applicants of all backgrounds and experiences and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status. For accommodation requests, please contact Talent.Management@myfw.com.