Vice President, Field Operations

Lead field operations across multiple club locations, driving operational excellence, consistency, profitability, and an exceptional guest experience. Reporting to the Founder/CEO, you'll oversee General Managers, coach leaders in the field, and ensure company initiatives are executed with excellence across every location.

This is a highly visible, hands-on leadership role. You'll spend significant time in clubs partnering with teams, identifying opportunities for improvement, translating strategy into measurable business results, and building the operational foundation to support future growth.

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  Lead, coach, and develop General Managers across multiple locations.

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  Drive operational consistency, accountability, and execution across all clubs.

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  Own club-level operational performance, including revenue, profitability, membership growth, retention, and staffing.

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  Monitor KPIs and four-wall economics to identify opportunities and drive results.

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  Standardize operating procedures, training, and best practices across locations.

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  Partner cross-functionally to successfully execute company initiatives and support future club growth.

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  Champion an elevated guest experience while fostering a high-performing team culture.

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  Travel regularly between club locations to support leaders and operations.

• 7+ years of multi-unit operations leadership experience in hospitality, wellness, fitness, lifestyle, retail, restaurants, hotels, private clubs, or another high-touch service environment.

• Proven experience leading General Managers or senior operators across multiple locations.

• Strong business acumen with experience managing P&Ls, labor, KPIs, four-wall economics, and operational performance.

• A hands-on leader who enjoys coaching teams, building accountability, and improving execution.

• Experience creating consistency across multiple locations through strong operational processes and leadership.

• Comfortable working in a fast-paced, founder-led environment.

• Based in New York City, with regular travel required.