Technical Content Developer

We are seeking an experienced Technical Writer & eLearning Content Developer to create world-class product documentation and customer training content. In this role, you will create effective content and partner closely with product, engineering, and customer success teams to ensure our customers and partners can adopt and use our software products with confidence.
This is a strategic and hands-on role, ideal for someone who thrives at the intersection of technical writing, instructional design, and product enablement.

• →Content Strategy & Leadership
  • →Work with standards, style guides, and best practices for technical writing and eLearning content.
  • →Partner with product and customer success leaders to align content with business and customer adoption goals.
• →Technical Documentation
  • →Develop and maintain user guides, API documentation, release notes, and knowledge base articles for software/SaaS products.
  • →Ensure documentation quality, consistency, accessibility, and accuracy across products.
  • →Drive documentation integration into development workflows (Agile/DevOps).
• →eLearning & Training Development
  • →Create advanced eLearning modules, product tutorials, simulations, and certification programs.
  • →Leverage tools such as Articulate Storyline, Rise, Captivate, Camtasia, or equivalent to create scalable training experiences.
  • →Introduce innovative learning approaches (microlearning, video explainers, gamification) to enhance engagement.
• →Continuous Improvement
  
  • →Stay up to date with emerging trends in SaaS documentation, eLearning technology, and instructional design.
  • →Champion a culture of customer-first communication within the product organization.

• Bachelor’s or Master’s degree in Technical Communication, Instructional Design, Computer Science, or related field.
• 2+ years of experience in technical writing and eLearning content development.
• Proven experience documenting software/SaaS products and building scalable training content.
• Strong expertise with documentation platforms (Confluence, MadCap Flare, Git-based tools, Markdown, or similar).
• Proficiency with eLearning authoring tools (Articulate Storyline, Rise, Captivate, Camtasia).
• Good knowledge of instructional design methodologies (ADDIE, SAM, Bloom’s Taxonomy).
• Exceptional writing, editing, and communication skills.
• Experience working in Agile development environments and collaborating with product/engineering teams.

• Experience creating product enablement content for SaaS or enterprise software.
• Knowledge of SCORM/xAPI and LMS administration.
• Exposure to UX writing or content design.
• Graphic design or video production/editing skills.