Manager, Technical Writing

About Us

Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data.

Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on.

Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.

As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact.

During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.

About the Role

Fivetran is building data pipelines to power the modern data stack for thousands of companies. Documentation is a core part of the product experience: it helps customers understand how Fivetran works, adopt new capabilities, and troubleshoot issues.

We’re looking for a Manager, Technical Writing to lead a team of technical writers focused on Fivetran connectors and destinations. In this role, you will be accountable for the quality, accuracy, and timely delivery of documentation for your product area. You will coach and support writers, guide planning and prioritization, remove blockers, and partner closely with Product, Engineering, Support, Design, and other technical writing leaders.

This is a player-coach role. You will lead people, but you will also stay close enough to the work to review content, understand technical tradeoffs, contribute to documentation strategy, and help the team deliver when priorities are complex or urgent.

This is a full-time position based out of our Bengaluru office and reports to the Director of Technical Writing. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.

What You’ll Do

• Lead a team of technical writers who create and maintain clear, accurate, customer-focused documentation for Fivetran connectors and destinations.
• Build a positive, collaborative team environment where writers understand the mission, know what matters most, and can do high-quality work.
• Hold regular 1:1s, coach team members, provide actionable feedback, and help writers grow in their craft and careers.
• Own planning and execution for your team’s documentation work, including roadmap alignment, backlog grooming, prioritization, project tracking, and delivery.
• Partner with Product, Engineering, Support, Design, and other stakeholders to ensure documentation is scoped, reviewed, and delivered on time for product releases and customer-facing changes.
• Review and improve documentation, release notes, UX content, and other customer-facing content for technical accuracy, clarity, consistency, and usability.
• Use a docs-as-code approach to collaborate with engineers, product managers, and contributors across the company.
• Identify blockers, resolve execution gaps, and hold yourself and the team accountable for high-quality outcomes.
• Improve team operations, documentation processes, templates, automation, and workflows instead of accepting brittle or inefficient ways of working.
• Represent your team’s work and priorities to technical writing leadership, product leadership, and cross-functional partners.

Skills We’re Looking For

• 7+ years of experience in technical writing, technical content, developer documentation, or a related technical communication role.
• Experience managing, mentoring, or formally leading technical writers, documentation contributors, or other technical content professionals.
• Strong technical writing, editing, and information architecture skills, with the ability to guide others toward clear, concise, accurate documentation.
• Experience documenting SaaS applications, developer-facing products, cloud platforms, data infrastructure, APIs, or similarly complex technical products.
• Ability to understand technical concepts deeply enough to guide documentation strategy, ask strong questions, identify gaps, and make sound content decisions.
• Strong planning and execution skills, including the ability to prioritize competing requests, track deliverables, remove blockers, and drive work to completion.
• Ability to build trust with team members and cross-functional partners through direct communication, follow-through, sound judgment, and integrity.
• Ability to handle disagreement constructively, seek multiple perspectives, and resolve conflicts without damaging working relationships.
• Strong collaboration skills in globally distributed teams and cross-functional product development environments.
• Customer empathy and strong judgment about what users need to understand, accomplish, or troubleshoot.
• Comfort using AI tools and automation to improve research, drafting, review, synthesis, and documentation workflows.

Bonus Skills​

• Familiarity with Fivetran connectors, destinations, data pipelines, ELT/ETL, cloud data warehouses, or data lake technologies.
• Experience documenting SaaS applications, developer-facing products, cloud platforms, data infrastructure, APIs, or similarly complex technical products.
• Familiarity with docs-as-code workflows, GitHub, Markdown, CLI tools, HTML, or related documentation tooling.
• Knowledge of SQL, Python, Java, APIs, database systems, or cloud infrastructure.
• Experience improving documentation operations through templates, process design, metrics, automation, or AI-assisted workflows.

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