Order Management Analyst

About the Role

We're looking for an Order Management Analyst to support our global order validation operations within the Revenue Accounting & Operations team. You will play a key role in ensuring customer orders are processed accurately, comply with company policies, and flow correctly through our systems.

This role will work closely with our US-based manager and collaborate across teams such as Deal Desk, Revenue Accounting, and Systems Engineering to ensure clean data and timely deal closure.

This is a full-time, remote role based in the Bengaluru . Candidates must reside within commuting distance of our Bengaluru office and be available to attend in-person meetings and company events as needed.

This position requires working outside of normal India business hours to support global business operations. The expected working hours for this role will be 9:30 PM to 5:30 AM IST.

Technologies You’ll Use

• Salesforce CPQ, NetSuite, Celigo, Google Sheets, Jira, Avalara, Zendesk

What You’ll Do

• Review closed/won opportunities in Salesforce for completeness, accuracy and policy compliance prior to final booking.
• Validate key order fields (contract terms, PO numbers, start/end dates, billing details, SKUs, seat counts, pricing) across Salesforce and NetSuite; ensure correct mapping to billing/ERP.
• Identify, document and escalate order issues or missing information; follow up with Deal Desk, Sales, Legal or other stakeholders until resolved.
  Monitor sync health between Salesforce, product systems and NetSuite; troubleshoot and help resolve common order flow errors and blocked SOs.
• Execute order setup and maintenance tasks (amendments, renewals, cancellations, SOWs) and maintain accurate order records and audit trails.
• Validate outputs from rule-based or AI-assisted reconciliation/validation tools produced by the senior analyst: confirm accuracy, flag false positives/negatives, and provide concrete examples for tuning.
• Participate in UAT and release testing for new products, SKUs, pricing models and system/automation changes; run end-to-end tests (sales → order → billing → revenue → AR).
• Maintain test cases, validation checklists, runbooks and SOPs on production readiness for order-related changes.
• Own daily triage of exception queues, blocked orders and amendment backlogs; drive SLAs for order resolution and document root causes.
• Generate and maintain operational reports (bookings QA tracker, exception logs, order quality dashboards) and provide weekly metrics to the manager.
• Collaborate with Revenue Accounting and Billing during month- and quarter-end close to ensure completeness of bookings and to support audit inquiries.
• Support the structured knowledge transfer from the Philippines BPO and help onboard India teammates; document processes and training artifacts to ensure operational readiness.

Skills We’re Looking For

• 2–3 years of experience in Order Management, Deal Desk, Billing, or QTC support roles at a SaaS or software company.
• Hands-on experience with Salesforce and a working understanding of NetSuite.
• High attention to detail and strong documentation discipline.
• Comfortable managing tasks across multiple systems and troubleshooting data discrepancies.
• Effective communicator who can coordinate with global counterparts and follow through independently.
• Eager to learn, improve processes, and contribute to a global operations team.

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