Senior Billing AR Analyst

About the Role

We’re looking for a Senior Billing & Collections Analyst to own day-to-day billing operations, cash application and collections support for our India team. This is a hands-on, operational role focused on invoice generation, payment application, reconciliations, dispute management and AR reporting. You’ll partner with Order Management, Deal Desk, Revenue Accounting and Collections to ensure invoices are accurate, payments are applied correctly, and customer queries are resolved quickly — helping improve cash velocity and reduce billing exceptions.

This is a full-time, remote role based in the Bengaluru. Candidates must reside within commuting distance of our Bengaluru office and be available to attend in-person meetings and company events as needed.  This position requires working outside of normal India business hours to support global business operations. The expected working hours for this role will be 9:30 PM to 5:30 AM IST through the end of 2026, then change to 3:30 PM to 12:30 AM IST beginning 2027.

Technologies You’ll Use

• NetSuite (or equivalent ERP), Salesforce/CPQ, Avalara, payment gateway tools, Google Sheets, Jira, Zendesk, and integration platforms (Celigo or similar).

What You’ll Do

• Execute billing cycles and ensure timely, accurate invoice creation, distribution and correction in the ERP.
• Manage billing adjustments, credit/debit memos, chargebacks and maintain billing logs and audit trails.
• Apply customer payments (electronic, wire, checks, cards), reconcile payments to invoices and bank statements, and maintain high cash application accuracy.
• Own periodic AR sub-ledger reconciliations and support month-end and quarter-end close tasks.
• Support collections activity: aging analysis, dunning, customer follow-up, payment arrangements and escalation of delinquent accounts.
• Investigate and manage customer billing disputes; coordinate cross-functional resolution with Sales, Deal Desk, Order Management and Revenue Accounting.
• Develop and maintain AR reporting and KPIs (DSO, aging buckets, unapplied cash, dispute backlog) and deliver regular updates to stakeholders.
• Lead and participate in UAT for NetSuite and SFDC changes, payment gateway integrations, and billing/process enhancements; author UAT scripts and document defects.
• Maintain strong internal controls, SOPs, runbooks and documentation to support audits and ensure segregation of duties.
• Proactively identify process improvements and partner with technical and business teams to reduce manual work, improve accuracy and tighten financial controls.
• Support knowledge transfer and documentation activities to ensure team continuity and operational readiness.

Skills We’re Looking For

• 3+ years’ hands-on experience in billing, accounts receivable, cash application and collections (shared services or corporate finance experience preferred).
• Practical experience with ERP/billing systems (NetSuite, SAP, Oracle or similar).
• Strong spreadsheet skills (Google Sheets / Excel — pivot tables, reconciliations).
• Experience performing bank reconciliations and AR sub-ledger reconciliations.
• Comfortable authoring and executing UAT test scripts for finance systems and tracking system defects.
• Excellent stakeholder management and customer service skills; strong attention to detail and a controls mindset.
• Strong written and verbal communication skills and the ability to work across global teams.

Bonus Skills​

• Experience with SQL or working with transactional data.
• Exposure to payment gateway integrations and billing middleware (Celigo, iPaaS) or automation tools.
• Prior experience working with BPO providers or participating in cross-geography knowledge transfer programs.
• Basic scripting (Python/Bash) or familiarity with simple automation is a plus.

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