Head of SME Growth

Flagstone is many things. An online savings platform, reinventing how individuals, businesses, and charities manage, protect, and grow their cash. A diverse group of people, bound by a collaborative spirit, and shared purpose. And lastly, a thriving, profitable business – where smart people do their best work.

Each definition shares a common thread: our unique culture. It’s our pride and joy. And our competitive advantage.

To revolutionise the savings market, we need to be at our best. But high performance takes more than talent – it takes a culture of kindness, respect, and growth.

That’s why we’re building a diverse, inclusive community, where your voice is heard and valued. Where, with close support and room to develop, you can surpass even your own expectations. And be rewarded for it.

We may not change the world, but we can change the world of financial technology. And all it takes is a winning mix of drive, talent, and empathy. Our culture celebrates all three.

But enough about us. Let’s talk about you.

• Drive the Tribe towards high performance — building ways of working, clarity of mission, and a culture of accountability and pace
• Own the tribe roadmap across both squads, ensuring priorities are well-sequenced and dependencies are actively managed
• Lead tribe ceremonies and reporting cadences, maintaining a consistent and transparent picture of delivery health and commercial progress
• Manage cross-squad dependencies and resolve blockers that sit above squad level
• Work with functional leads across the business to ensure the tribe is appropriately resourced to deliver 

• Partner closely with the Engagement Tribe to ensure the SME client experience extends beyond acquisition and activation — driving the retention, top-up, and AuA growth behaviours that compound the channel's long-term commercial performance.
• Act as the senior commercial sponsor for the SME proposition across Flagstone, ensuring that platform investment and propositional development across tribes reflects the needs and priorities of the SME customer.
• Work in close partnership with Marketing to shape SME brand and performance strategy — ensuring campaigns, messaging, and channel investment are grounded in commercial priorities and aligned to tribe OKRs.
• Partner with Finance on growth planning, budgeting, and reforecasting — maintaining a clear and current picture of SME commercial performance and ensuring investment decisions are underpinned by robust financial modelling.
• Collaborate with Data to develop the insight capability that drives smarter acquisition, activation, and retention decisions — ensuring the tribe operates with a clear, evidence-based view of customer behaviour and funnel performance.
• Represent the SME channel's commercial interests in cross-functional forums, advocating for SME priorities and ensuring they are visible and appropriately resourced alongside competing business priorities. 

At Flagstone, the benefits extend beyond false gifts like “fruit and snacks”. Instead, we invest in your health, wealth, and professional development. Here’s a selection of our benefits:

• Hybrid working - Spend at least 1 day a week with your team in our collaborative London office
• Competitive bonus scheme - designed to reward and recognise high performance
• Flexible benefits budget - a pot to fund meaningful benefits for you, whether it's hormone or fertility testing, cancer screening, neuro-diversity coaching or something that matters for you.
• A range of salary sacrifice options to help you make tax efficient savings on electric cars, nursery schemes, home and tech goods.
• Around the World scheme - 3 months work from anywhere scheme
• Mental wellbeing support – Access therapy and mental health sessions through Spill
• Learning and development – £1,000 personal development budget to help you grow in your role.
• Private health care - Enjoy all the benefits AXA has to offer, including reduced gym memberships and medical history disregarded
• Medical cash plan - To help you with the costs of dental and optical expenses
• Life insurance and Income Protection- four times your annual salary for peace of mind
• Matched pension contributions up to 5%
• 25 days holiday - plus bank holidays, well-being days and volunteering days
• Enhanced Parental Leave – enhanced maternity, paternity and adoption pay.  

At Flagstone, we’re assembling a diverse team that defies our industry’s norms. Think this role could suit you? We encourage you to apply, no matter your background.