Lead Data Analyst- South Bank, QLD

Queenslandlead

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Overview

Join us as a Lead Data Analyst and turn loyalty data into powerful insights that drive customer engagement, growth, and commercial impact ABOUT THE OPPORTUNITY As the Data & Insights Lead,

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Data AnalystData

Join us as a Lead Data Analyst and turn loyalty data into powerful insights that drive customer engagement, growth, and commercial impact

About the Role

~1 min read

As the Data & Insights Lead, you will play a critical role in shaping the future of loyalty performance through data, analytics, and actionable insights. You will lead the development and optimisation of a world-class loyalty data asset, helping drive member engagement, acquisition, program performance, and commercial value. Working closely with loyalty, brand, technology, and data teams, you will influence strategic decision-making and champion a data-first culture across the business. This is an exciting opportunity to lead a high-performing team while delivering innovative analytics solutions that directly impact customer experiences and business outcomes.

Responsibilities

~2 min read

→Lead the development and optimisation of a loyalty data ecosystem that supports program growth and member engagement
→Design and deliver reporting frameworks and performance dashboards that provide meaningful insights into loyalty program outcomes
→Report on loyalty KPIs including member lifetime value, earn rates, redemption rates, and program performance metrics
→Collaborate with loyalty, brand leadership, and data teams to align priorities and deliver data-driven outcomes
→Support loyalty program planning through upfront value estimation and post-execution performance analysis
→Champion advanced analytics and predictive modelling opportunities to optimise loyalty program performance
→Drive data enablement priorities and facilitate execution of data-led use cases
→Promote a culture of performance optimisation and evidence-based decision making across loyalty and customer teams
→Partner with technology teams to identify and implement opportunities for automation and innovation through data
→Lead cross-functional analytics, reporting, and business intelligence initiatives from prioritisation through delivery
→Manage priorities, roadmaps, timelines, and stakeholder expectations to achieve high-quality outcomes
→Build, coach, and develop a team of data analysts and data scientists
→Participate in agile ceremonies, workshops, planning sessions, retrospectives, and communities of practice
→Stay informed on emerging trends and developments relating to customer data and loyalty analytics
→Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

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Requirements

~1 min read

5+ years' experience delivering analytics solutions, preferably within retail or customer-facing industries
Experience working with loyalty programs and customer engagement strategies
Proficiency in descriptive analytics, SQL, reporting, and Power BI
Demonstrated success using data and analytics capabilities to generate measurable business value
Experience with advanced and predictive analytics
Strong stakeholder engagement, communication, and presentation skills
Experience leading teams and delivering outcomes through cross-functional collaboration
Familiarity with agile methodologies and ways of working
Strong business acumen and customer-centric mindset
Tertiary qualification in a relevant discipline

ABOUT THE BRAND

World360 Rewards (part of Flight Centre Travel Group) is a global loyalty platform that helps brands engage and inspire through unforgettable rewards—from travel experiences to gift cards and more. It’s a smarter way to recognise, motivate, and connect with the people who matter most.

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