Director of Product Management — Experiences & Platform

End-to-End Experience Ownership — across operator workflows (e.g., financials, operations) and resident interactions (e.g., onboarding, services)

Product Vision & UX Quality — shape a coherent, high-quality experience across tools and personas, rooted in user empathy and sharp system thinking

Design + Engineering Partnership — collaborate tightly with designers to craft human-centered flows and with engineers to ensure those flows are backed by durable architecture

Platform Reuse — ensure data models (people, places, services), agreements, and event streams are consistently leveraged across product surfaces

AI-Driven Automation — identify workflows where intelligent assistants or agents can reduce manual work and help users shift from “doing” to “reviewing"

Vertical Extensibility — help build for today’s residential needs in a way that scales to hospitality, commercial, and new formats without rework

Bachelors degree in a technical field

10+ years of product management experience, including ownership of both backend platform systems and user-facing experiences

Strong systems intuition — you understand how clean primitives and structured events translate into elegant interfaces

Proven success driving execution across multiple product teams or domains simultaneously

Deep empathy for users across varied roles (from accountants to community staff to residents)

Comfort working in ambiguous or rapidly evolving environments — and turning that into clarity for others

Excellent written and verbal communicator, particularly in detailed PRDs for engineering audiences.

Untangling and refactoring duplicated primitives across the system

Ensuring contract consistency and schema enforcement across event-driven services

Designing platform-native support for multi-org and multi-pod identity flows

Eliminating ad-hoc contexts and reducing accidental complexity in the model

Driving adoption of systems for event versioning and history traceability

Bringing consistency to fragmented UI patterns through shared APIs and modules