People Manager, Field Operations

At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home.

Our mission is oneness:  prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.

We’re looking for a highly experienced, hands-on People Manager to serve as a strategic partner to our front-line and property-based teams across all U.S. markets. This role will work closely with on-site leaders and employees to deliver a consistent, compliant, and high-quality employee experience across locations.

You’ll act as a trusted advisor to on-site leadership, owning the full employee lifecycle while identifying gaps, driving key initiatives, and stepping into day-to-day operations when needed to ensure teams are set up to perform at a high level.

This role requires a strong on-site presence, the ability to influence at all levels, and a mindset of “see it, own it, fix it.” You should be comfortable rolling up your sleeves, navigating ambiguity, and operating beyond the scope of a traditional People role.

Serve as the primary People contact for front-line/property teams across multiple U.S. locations, driving both people and business outcomes

Build deep, trusted relationships with on-site leaders and teams through consistent in-person engagement and visibility

Own and lead employee relations end-to-end, including complex investigations, conflict resolution, and risk mitigation with sound judgment and business alignment

Act as a coach and thought partner to front-line/property leaders, elevating their ability to manage performance, drive accountability, and lead high-performing teams

Drive performance management at scale, ensuring clear expectations, consistent feedback, and strong follow-through across properties

Step into operational environments when needed to observe, assess, and directly support teams in improving execution, structure, and team effectiveness

Lead and execute key People initiatives (onboarding, training, engagement, retention strategies), while continuously identifying opportunities for improvement

Own onboarding strategy and execution for all front-line/property employees, ensuring new hires ramp quickly and are set up for success from Day 1

Ensure full compliance with federal, state, and local employment laws, while balancing risk with practical business needs

Partner cross-functionally with Recruiting, Payroll, and Operations to drive alignment and seamless execution across the employee lifecycle

Analyze trends across properties (turnover, engagement, performance) and proactively translate insights into action plans

Reinforce and operationalize company culture, values, and service standards across all teams

5+ years of progressive HR/People experience, with a strong emphasis on multi-site, hospitality, property management, or field-based environments

This role requires a minimum of 4 days per week on-site across our properties, with travel between locations as needed.

Willingness and ability to travel out of state as we grow into new markets.

Proven ability to operate autonomously and lead beyond scope, taking ownership of both people and operational challenges

Deep expertise in employee relations, including complex investigations and high-stakes decision-making

Demonstrated experience coaching and influencing front-line and mid-level leaders

Comfortable in fast-paced, high-growth environments with shifting priorities

Strong knowledge of multi-state employment laws and best practices

Excellent communication skills with a direct, confident, and solutions-oriented approach

Highly organized with strong execution and follow-through

Trusted partner to property leaders, with strong credibility and influence across teams

Proactive ownership of challenges, problems are identified early and solved effectively

Improved team performance through stronger leadership, accountability, and structure

Consistent, compliant, and high-quality handling of employee relations matters

Faster onboarding ramp and increased new hire success

Increased manager capability in handling people and performance challenges independently

Positive impact on engagement, retention, and overall team culture

Ability to step into ambiguity, take control, and drive results without needing direction