Senior IT Support Specialist

Fluxergy is a rapidly growing in vitro diagnostics company innovating on the cutting-edge of laboratory testing. We’re developing the first and only multi-modal point-of-care platform that enables molecular, clinical chemistry, immunoassay, and hematology testing on the same system.  

Our platform spans many markets including the clinical, veterinary, and food safety industries. We are seeking self-motivated problem solvers who are excited to help decentralize traditional laboratory infrastructure.  

At the core of our company’s identity is a strong foundation in engineering. We take great pride in our commitment to critical thinking and pragmatic problem-solving through a modular and systemic perspective. We hold the conviction that transparent communication, coupled with the flexibility to adjust to evolving scenarios and the willingness to venture beyond familiar territories, is crucial to both our success and yours.  

As a Senior IT Support Specialist at Fluxergy, you will serve as the primary escalation point for complex, ambiguous, or business-critical technical issues that Tier 1 support cannot resolve. You bring deep, independent technical judgment to troubleshooting across end-user computing, Microsoft 365 administration, and networking, and you're relied on to own tickets through root-cause resolution, not just triage them. This role is ideal for an experienced IT support professional who thrives on solving the hard problems, supporting executives and critical business functions with confidence, and providing informal technical guidance to less experienced team members. You will work closely with a small, collaborative IT team supporting approximately 100 employees across manufacturing, engineering, and corporate functions.

- Positive 

- Proactive 

- Accountable  

- Team oriented 

- Continuous learner

- Great communicator  

- Build strong working relationships 

- Contribute to a productive team culture

• 6-8 years of experience supporting Windows-based desktop environments, with demonstrated progression into complex/escalated issue resolution.
• Hands-on experience administering Microsoft 365 services (Entra ID, Exchange Online, Intune, SharePoint/OneDrive, Teams), not just supporting end users on M365 apps.
• Demonstrated ability to work independently and exercise sound judgment on ambiguous or undocumented issues, owning tickets through resolution without close supervision.
• Excellent verbal and written communication skills, including experience communicating with and supporting executive-level stakeholders.
• Strong customer service mindset and ability to work effectively with employees at all levels of the organization.
• Ability to prioritize and manage a mix of escalated tickets and ad hoc requests in a fast-paced environment.
• Associate degree in Information Technology or related field, or equivalent work experience.
• Occasional ability to move, install, lift, and transport IT equipment as needed.