Loyalty Insights & Customer Analytics Manager

We’re committed to providing awesome experiences for our people, including offering a range of benefits:

• Free carparking - we’ve got over 1,000 carparks including EV plugs
• Southern Cross health insurance
• Onsite café with subsidised meals, mini mart, 5% discount at our retail stores
• Flexible working options, a day off on your birthday, long service leave
• Inhouse learning and development programmes and courses, flu vaccinations, and social network groups (we call them Tribes).

You’re an experienced CX and insights professional with a strong customer-centric mindset and a passion for turning complex data into clear, compelling stories that drive action and value. You thrive in complex environments, enjoy leading teams, and collaborate confidently with senior stakeholders.

You’ll bring:

• 7+ years’ experience in loyalty programme or shopper insights, behavioural analytics and customer strategy
• Strong expertise in lifecycle marketing, campaigns, offers and personalised customer engagement
• Proven ability to synthesise insights and translate data into actionable recommendations and narratives, especially leveraging first party data sources
• Experience developing high performing teams and leading cross-functional agile collaboration. Experience influencing diverse stakeholders
• Deep understanding of data platforms, marketing technology and data-driven decision making

We’re interested in your diverse experiences, your strengths and how adaptable you are to learn and grow.  If you don't meet every requirement, but feel this role could be for you, we’d still love to hear from you!

We’re proud to have a focus on Diversity & Inclusion here at Foodies and welcome courageous behaviour, encourage togetherness, inspire our people to be their best selves in our Foodies whānau.

We encourage you to apply with all your awesomeness and welcome your diverse background, including any disability, additional health and mental health needs, and/or neurodiversity.

If you require accessibility support to ensure you can fairly access our recruitment process, please reach out to Recruitment.Foodstuffs@foodstuffs.co.nz. Accommodations could include, interview location, sign language interpreter, assistive technology.