Business Operations Associate

Form Health is a virtual obesity medicine clinic delivering multi-disciplinary evidence-based obesity treatment through telemedicine. Obesity impacts more than 40% of the US adult population, and although historically only about 1% of patients received medical treatment for their disease, the field of Obesity Medicine is entering a period of rapid growth. Form Health provides high-quality expert care and leverages technology to enhance the patient experience. All Form Health patients work closely with their care team, which includes board certified physicians, advanced practice professionals and Registered Dietitians. Through our proprietary mobile app patients engage in regular video visits, as well as text messaging, photo journaling, digital data transmission, and customized educational materials. We hold ourselves to the highest standards of clinical care, and to treating every individual with empathy and respect. 

Founded in 2019, Form Health is a venture-backed innovative startup with an experienced clinical and leadership team. Our mission is to empower patients and be leaders in Obesity Medicine driving impact at a national scale. We are deeply invested in our core value to put patients first, and also deeply committed to creating a culture where every employee is valued and we learn and improve together. 

We are seeking a Business Operations Associate who will serve as a strategic partner across the business, helping to sharpen data-driven decision-making and help scale our analytical capabilities as we grow. In this role, you’ll drive cross-functional and team-specific analyses with meaningful business impact, and serve as a key partner to Data to ensure insights and the broader reporting infrastructure are widely accessible. This is a full-time opportunity within our centralized Business Operations unit, but working closely with partners across Operations, Commercial, Product, and other key areas of the business. This is a remote role located anywhere in the United States, but we have strong preference for candidates in the Boston, MA area who have the ability to work in the office periodically.

To ensure success in the role, you should be comfortable conducting quantitative data analyses, working collaboratively and iteratively with other departments to scope and execute projects, and reporting results to a broader working team.

• Investigate and solve complex business problems, such as improving provider utilization and increasing patient conversion, by translating ambiguous questions into structured analyses and actionable recommendations
• Conduct deep dives across patient enrollment, scheduling, provider capacity, care delivery, and clinical operations to uncover opportunities for improvement
• Partner with operational leaders to understand performance drivers and translate insights into prioritized recommendations

• Lead high-priority operational initiatives from problem definition through implementation, measurement, and refinement.
• Partner with Operations, Clinical, Product, and Data teams to identify, implement, and measure improvements to workflows, operating models, and reporting tools that support patient conversion, patient access, provider utilization, and operational efficiency. 
• Define success metrics, build project plans, and drive accountability across stakeholders to ensure initiatives achieve intended outcomes.

• Partner with Product, Data, and operational leaders to develop the reporting infrastructure, dashboards, and performance monitoring capabilities needed to efficiently manage key operational and business drivers.
• Collaborate with cross-functional stakeholders to establish metric definitions and reporting standards that create a consistent source of truth across teams and business functions.
• Scope and work with Product and Data to implement dashboards that transform recurring analyses into scalable, repeatable insights.

• Serve as a trusted partner and connective tissue across Operations, Clinical, Product, Finance, Talent Acquisition and Commercial.
• Represent Operations' needs to Data and Product, and translate cross-functional perspectives into shared priorities alongside Business Operations Lead
• Meet regularly with assigned departments to foster relationships, review outcomes and KPIs, and problem-solve

• 4–6 years of experience in a highly analytical role, preferably in healthcare operations or healthcare consulting
• Strong analytical and problem-solving skills, with the ability to structure ambiguous business questions
• Highly adaptable and thrives in fast-paced, high-growth environments; excited to solve problems within the ambiguity and limited structure of a high-growth start-up 
• Possess strong business intuition and familiarity with financial concepts and reporting
• Have experience working with finance and data information systems, as well as building and/or use of BI tools such as Sigma Computing and Snowflake. SQL familiarity is a plus.
• Have experience establishing and cultivating strong relationships with cross-functional partners
• Demonstrate strong written and verbal communication skills, with the ability to work effectively with cross-functional partners at all levels of the organization
• Possess organizational and project management skills and ability prioritize tasks and see projects through from inception to completion on schedule
• Have experience in a high-growth startup/tech environment; Healthcare or digital health experience preferred but not required

Form Health is committed to creating a culture and environment that celebrates diversity and inclusion, while fostering safety and belonging. This extends from our remote patient care to our corporate offices and everywhere in between. We are looking for team members who want to help us further our Diversity, Equity, and Inclusion (DEI) efforts and who share our attitudes for creating an inclusive, safe, and positive work environment.