Director, UX & Research

Job Title: Director of UX & Research Location: Austin, Texas Reports To: Sr. Director of Strategy & Product Operations Company: Accruent About Accruent Accruent is a global leader in intelligent asset, facilities, and real estate management software, helping organizations connect their physical world to their digital future. Our platform powers mission-critical operations for thousands of customers worldwide, from Fortune 500 enterprises to fast-growing disruptors. Backed by Fortive (NYSE: FTV), we combine the agility of a SaaS innovator with the scale and discipline of an established global enterprise. At Accruent, we’re building technology that enables customers to make smarter, faster, data-driven decisions. Position Overview At the heart of our mission is a simple belief: technology should feel like magic. We are seeking a Director of UX & Design to be the guardian of that magic. In this role, you will bridge the gap between high-level vision and tactile everyday moments that make our customers' lives better. You will lead, mentor, and inspire a multidisciplinary team, serving as the bridge-builder across the organization to ensure every pixel we ship serves a human purpose. If you are a bold leader who can balance the rigor of Design Engineering with the heart of user-centered design, we’ve built a seat at the table just for you. What You’ll Do * Design Strategy & Vision: Define and evangelize an aspirational design vision that aligns with our long-term company goals and sets a new standard for vast portfolio of products. * Team Leadership: Recruit, mentor, and scale a high-performing team of Product Designers and User Researchers, fostering a culture of radical accountability and creative excellence. * Design Systems & Engineering: Direct the evolution of our global design system, ensuring seamless handoffs between Design and Engineering through advanced Design Engineering practices and shared component libraries. * User-Centered Discovery: Lead deep-dive user research and customer empathy initiatives to uncover market whitespace and validate complex solutions before they hit the roadmap. * Experimental Rigor: Spearhead a robust experimentation culture, utilizing A/B testing and user research to relentlessly optimize user journeys and business outcomes. * AI Innovation: Integrate cutting-edge AI tools for design into the team’s workflow to accelerate prototyping, automate repetitive tasks, and enhance creative output. * Cross-Functional Orchestration: Work in lockstep with Product Management and Engineering leadership to balance aesthetic excellence with technical feasibility and business ROI. * Portfolio Experience Leadership: Own experience coherence across a diverse multi‑product portfolio, driving convergence, simplification, and consistent interaction patterns while respecting product‑specific workflows. What Success Looks Like * UX Leadership: A frictionless, category-leading user experience that establishes Accruent as the "must-have" solution in the market. * Craft Excellence: Set and uphold a high bar for interaction design, information architecture, and product storytelling through regular critique, design reviews, and quality frameworks. * Operational Velocity: A highly efficient design-to-development pipeline supported by a mature design system and AI-augmented workflows. * Evidence-Based Design: A measurable increase in product adoption and engagement driven by a rigorous "test-and-learn" philosophy. * Organizational Trust: A unified engine where Design is viewed as a strategic partner to Engineering and Go To Market teams. What You Bring * Proven Leadership: 10+ years of experience in UX/Product Design, with at least 5 years in a senior leadership role scaling B2B SaaS design teams. * Strategic Mindset: A portfolio of successful product outcomes where you led the journey from abstract vision to a high-impact, measurable market win. * Technical Sophistication: Deep expertise in Design Engineering, user-centered design (UCD), and managing complex design systems at scale. * Research & Analytics Fluency: Proficiency in leveraging qualitative research and quantitative data (A/B testing, usage metrics) to drive high conviction design decisions. * AI Literacy: Demonstrated experience using or implementing AI tools to optimize design processes and enhance the end-user experience. * Stakeholder Mastery: The ability to navigate organizational complexity and communicate the business value of design to C-suite stakeholders. * Education: Bachelor’s degree in Design, or a related field required; Master’s degree preferred. Preferred Qualifications * Experience in Product-Led Growth (PLG) environments. * Familiarity with modern analytics and experimentation platforms (e.g., Amplitude, Mixpanel, Pendo). * Background in enterprise SaaS or complex, workflow-based data products. * Experience scaling global design teams across multiple time zones and product lines. Ready to Build What’s Next? If you’re a growth-driven SaaS product leader who thrives on building, scaling, and leading through change - join us. At Accruent, you won’t just manage a business, you’ll define its future. Fortive Corporation Overview Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care. We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating. Fortive: For you, for us, for growth. About Accruent Personal development and becoming the best you is all about growth and exploring new skills and opportunities – both in and out of the office. At Accruent, we call this Grow Without Limits, and we’re proud to offer each of our employees the resources, coaching and support necessary to achieve Growth Without Limits in their personal and professional lives. Explore where the path takes you. Accruent is a leading provider of solutions for unifying the built environment —spanning real estate, physical and digital assets, and the integrated technology systems that connect and control them. Accruent continues to set new expectations for how organizations can use data to transform how they manage their facilities and assets. With U.S. headquarters in Austin, Texas, Accruent serves over 5,000 customers in a wide range of industries in more than 100 countries worldwide. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com. Bonus or Equity This position is also eligible for bonus as part of the total compensation package. Pay Range The salary range for this position (in local currency) is 137,200.00 - 229,100.00