Microsoft 365 Subject Matter Expert

Job Title: Microsoft 365 Subject Matter Expert (SME) Department: Information Technology Location: Godrej Centre, 8th Floor, Old Madras Road, Binnamangala, Mahadevapura Hobli, Bengaluru - 560038 Reports To: Director, Digital Workspace Employment Type: Full-time, Hybrid Job Overview We at Fortive are looking for a proactive and technically deep Microsoft 365 Subject Matter Expert to support, optimize, and secure our collaboration ecosystem. This hands-on role focuses on ensuring platform stability, resolving complex incidents, and driving automation, while working closely with architects and managed service providers. The ideal candidate will play a critical role in maintaining a seamless, secure, and scalable Microsoft 365 environment for our global stakeholders. Key Responsibilities * Incident & Problem Management * Troubleshoot complex technical issues related to Microsoft Teams, SharePoint Online, OneDrive, and Power Platform in line with organizational security policies. * Track service health, monitor incident notifications, and collaborate with Microsoft Support on escalated cases. * Develop and maintain resolution documentation and standard operating procedures for L1/L2 support teams. * Facilitate user onboarding, offboarding, and account lifecycle management. * Contribute to root cause analysis and continuous service improvement initiatives. * Platform Administration * Administer SharePoint Online site collections, access controls, and storage quotas. * Work alongside the M365 Architect to ensure service availability and deploy Power Platform solutions, SharePoint workflows, and Teams applications. * Conduct regular platform cleanup and governance activities to maintain tenant security and compliance. * Support the deployment and address support issues related to Microsoft 365 Copilot and other AI initiatives. * Automation & Operational Efficiency * Develop PowerShell scripts for bulk administration, reporting, and automation tasks. * Build and maintain business process automation using Power Automate. * Vendor & Escalation Management * Own, guide, and oversee the Managed Service Provider in resolving Priority 1 and 2 tickets. Qualifications & Requirements * Experience: 5 to 8 years of hands-on experience managing enterprise Microsoft 365 environments, including SharePoint, Teams, and Power Platform. * Technical Knowledge: * Cloud & Collaboration: Expertise in SharePoint Online (information architecture, migration), Teams governance, Power Platform, and OneDrive. * Security & Compliance: Working knowledge of Microsoft Purview (DLP, sensitivity labels, eDiscovery) and Microsoft Entra ID (MFA, Conditional Access, PIM). * Automation & Integration: Proficiency in PowerShell, Microsoft Graph API, and Power Platform (Power Apps, Power Automate) for automation and integration tasks. * Azure & Identity: Understanding of Microsoft Azure services, hybrid integrations, and identity management best practices. * Soft Skills: * Strong analytical and problem-solving abilities. * Ability to document processes clearly and communicate effectively with technical and non-technical stakeholders. * Proactive attitude with a willingness to learn and adapt to new technologies. What We Offer * Opportunity to work in a global, dynamic environment with exposure to latest Microsoft cloud technologies. * Collaborative culture with opportunities for professional growth and skill development. * Competitive compensation and benefits package. Fortive Corporation Overview Fortive’s essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care. We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating. Fortive: For you, for us, for growth. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com. Bonus or Equity This position is also eligible for bonus as part of the total compensation package.