Employee Benefits Account Manager

Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firms in the US, is adding a Benefits Account Manager to their George Petersen Insurance team in Eureka, CA. 

Job Summary:

This position is responsible for providing prompt, accurate and courteous service to clients, producers and company personnel. The Account Manager serves as the direct link between the company and its clients, servicing existing claim/benefit inquiries and resolving day-to-day client needs. 

Essential Functions:

• Assist clients with day-to-day questions that arise with regard to employee benefit program 
• Promptly identify and resolve claim/billing issues, working with the insured and the insurance carrier 
• Act as the liaison to internal service departments within the benefits division, including Flexible Spending Accounts and COBRA 
• Promptly respond to all client inquiries, including any Open Enrollment, Affordable Care Act (ACA), compliance and legislative questions 
• Assist callers with questions regarding compliance and legislation 
• Assist in all areas of the enrollment process, including eligibility, qualifying events, terminations and plan design clarification 
• Grow and develop talents and insurance knowledge to highest level possible 
• Provide, with a positive attitude, a high level of support in obtaining, maintaining, expanding and servicing accounts 
• Participate in seminars and classes for skill and knowledge development 
• Prioritize workload and/or request assistance as required 
• Keep producers fully informed of all important activities on their accounts 
• Conduct open enrollment and educational meetings for employees 

Competencies & Qualifications: 

• Proven proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint and Publisher).
• Good listening, written and verbal skills and attention to detail.
• Life and Health license is required. 

Education & Experience:

• High school diploma or equivalent required; college degree preferred.
• One to two years employee group benefit experience, knowledge of benefit enrollment systems and marketplace/exchange systems preferred.