Main Office Operations Associate

7:15am-3:15pm, 7:20am-3:20pm, 7:30am-3:30pm

This is a high-impact opportunity to serve as the operational backbone of the school’s main office and play a critical role in shaping the daily experience for families, scholars, and staff. The Main Office Operations Associate will own front office operations, attendance systems, and student records management while ensuring a welcoming, responsive, and highly organized school environment.

In this role, you will have the opportunity to build trust with families through exceptional service, strengthen operational systems that support student success, and directly contribute to school-wide efficiency and compliance. You will also play a key role in identifying and improving office systems, ensuring that processes are not only executed with excellence but continuously refined.

This position is ideal for someone who thrives in fast-paced environments, takes initiative, and is motivated by both service and systems-building work that directly impacts the school community each day.

• Merit-based pay increases annually 
• Comprehensive medical, dental, and vision benefit plans
• Tax-deferred 403b retirement account with 25% matching up to a certain amount 
• Free financial wellness advising through our Financial Advisor Service
• Optional short or long-term disability benefits through Aflac
• Regular strategic professional development and coaching
• Career advancement opportunities
• Smartphone and fully paid wireless plan through T-Mobile
• Windows-based laptop 
• Regular team-building activities and outings
• 10 sick days and 3 personal days that roll over annually 
• 30 paid holiday observances
• A rewarding career that positively impacts the lives of our amazing students

• Serving as the primary point of contact for families, scholars, visitors, and staff in the main office
• Ensuring the front office operates as a welcoming, organized, and professional environment at all times
• Managing daily attendance processes within Alma SIS, including updates, corrections, and same-day reporting
• Monitoring attendance trends and escalating concerns related to chronic absenteeism to school leadership
• Maintaining accurate, confidential, and audit-ready student records in compliance with all requirements
• Coordinating family communication, including inquiries, schoolwide updates, and routine correspondence
• Responding to family and staff needs with urgency, professionalism, and a solutions-oriented approach
• Supporting translation and language-access needs to ensure equitable communication with families
• Managing office workflows, including filing systems, scheduling, supplies, and document organization
• Ensuring all administrative systems are organized, efficient, and consistently maintained
• Supporting planning and execution of school events, including family nights, conferences, testing, and enrollment events
• Assisting with enrollment operations, including document collection, onboarding support, and records processing
• Identifying operational inefficiencies and recommending improvements to office systems and workflows
• Resolving day-to-day operational and family-facing issues independently when appropriate
• Supporting office staff as needed and reinforcing consistent systems and procedures across the main office
• Ensuring compliance with all student recordkeeping, attendance, and operational documentation requirements

• High school diploma required; associate’s or bachelor’s degree preferred
• 2+ years of experience in administrative, operations, customer service, or school-based roles preferred
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Demonstrated ability to take initiative and solve problems independently
• Excellent written and verbal communication skills
• Strong customer service mindset with a focus on professionalism and relationship-building
• Ability to remain calm, responsive, and solutions-oriented under pressure
• High level of accuracy and attention to detail, especially with data and documentation
• Experience handling confidential information with discretion and integrity
• Proficiency in Microsoft Office and comfort learning new systems (Alma SIS preferred)
• Ability to work independently while maintaining strong accountability to deadlines and systems
• Commitment to maintaining a welcoming, respectful, and service-oriented school environment

We are Foundation Academies: Trenton, New Jersey’s largest and highest-ranking K-12 free public charter school serving more than 1,000 scholars across three schools on two campuses. Our mission is to ensure that all of our students secure the academic knowledge and skills to prepare them for the nation’s finest colleges, and to instill in them the core values of caring, respect, responsibility, and honesty. We admit students by lottery, irrespective of gender, race, household income, or academic ability. 

Our team of experienced and mission-driven urban educators values growth mindsets, lifelong learners, and individuals who believe that every child deserves an excellent education. We hold ourselves, our students, and our city to high standards because that’s what our families deserve. 

We are conveniently located a quick car ride to downtown Princeton, a 45-minute SEPTA ride to Philly’s Center City, and a hop on the NJ Transit Express to New York City.

Foundation Academies is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available persons in every job. Foundation Academies prohibits unlawful discrimination based on race, color, creed, gender, gender identity, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. All such discrimination is unlawful and prohibited by Foundation Academies. It is also our policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.