Home Equity Lending Specialist – Lending Tree

FourLeaf's ultimate goal is to provide the best-in-class member and employee experience, and it all begins with two things: hiring incredible people and giving them a great place to work.

The Home Equity Lending Specialist is a subject matter expert in home equity products with strong credit underwriting and analytical skills. This role focuses on evaluating credit files and identifying opportunities to restructure loans for optimal approval. Specialists support strategic initiatives by making outbound calls to engage customers and drive loan pull-through. Primary focus is on targeted outreach to members identified through data-driven criteria.

Schedule: 1 weekday off, 2 evening shifts (11:00am-8:00pm), 2 morning shifts (8:30am-5:30pm), and every Saturday (8:30am-5:30pm).

• Lead outbound calling initiatives using the Five9 platform to execute strategic member engagement campaigns aligned with business objectives. Campaigns focus on targeted outreach to members identified through data-driven criteria. Maintain accurate and comprehensive records of all interactions using Salesforce CRM as the system of record.
• Perform in-depth consultative assessments to identify and evaluate member needs, delivering tailored solutions aligned with their financial goals. Clearly communicate available programs and processes, setting accurate expectations to ensure a transparent and informed member experience .
• Responsible for achieving individual performance objectives and effectively managing the loan pipeline, while closely monitoring loans in process to ensure a seamless and high-quality member experience throughout the lending journey.
• Accurately complete all required fields within the Loan Operating System in accordance with established departmental Standard Operating Procedures to ensure data integrity and compliance.
• Demonstrates advanced credit underwriting expertise and proficiency in analyzing credit reports to facilitate insightful member conversations and strategically restructure loans for optimal outcomes.
• Comply with all aspects of Bank Secrecy ACT (BSA)/Anti-Money Laundering (AML), Office of Foreign Asset Control (OFAC) and Consumer Financial Protection Bureau (CFPB) regulatory requirements as it relates to this position.

• High School Diploma or GED.
• 2+ years of lending experience in sales or tele-sales.
• Sales experience, team player, strong oral and written communication skills, time management and prioritization skills to meet deadlines and close sales in a timely manner. 
• Lending Certified.
• NMLS License.

The estimated salary for this role is $28.99 to $34.06 per hour. (FourLeaf Federal Credit Union offers a comprehensive benefits package, including medical, dental, and vision coverage; life and disability insurance; voluntary benefit programs; a 401(k) plan with employer match; reimbursement and wellness programs; and an annual performance-based bonus.)

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In addition to our comprehensive benefits, we invest in employee connection and well-being through:

• Competitive 401(k)
• Tuition and fitness reimbursement programs
• Flexible work options
• Volunteer opportunities
• Executive “Water Cooler Chats”
• Clubs, sports, and social events
• Food truck days

….and more!

FourLeaf Federal Credit Union (FourLeaf) has been committed to the financial well-being of our members for over 80 years. Through our full range of competitive savings and loan products, you can trust us in every step of your financial journey. From applying for a credit card to closing on your mortgage to opening your child’s first savings account, FourLeaf is here to help you reach your financial goals.

We are proud to be an award-winning place to work! Some of our recent recognitions include Certified Great Place to Work 2024-2025, America’s Greatest Midsize Workplaces 2025, Quantum Workplace Employee Voice Award 2024, and Fortune’s Best Workplaces in Financial Services & Insurance 2024. 

As a credit union, our vision is to enrich the lives of our members, employees, and communities. Since 2002, we have been an integral community partner through our charitable giving and community development programs in New York and beyond.