Product Owner I - Acquisition Platforms

FourLeaf's ultimate goal is to provide the best-in-class member and employee experience, and it all begins with two things: hiring incredible people and giving them a great place to work.

The Product Owner Level I is responsible for leading, managing, advocating and evangelizing a product vision, strategy and roadmap for the product(s) owned, based on the needs of the business.  Will strive to understand the needs of stakeholders through discovery and strategy, defining the vision for the finished product.  Manage the product backlog and prioritizing the next feature bringing the most value to the stakeholder.

The Digital Product Owner will oversee the development, delivery, and execution of digital acquisition platforms including online account opening, online lending and various other digital application systems. This individual will contribute to collaborative discussions and coordinate with internal partners, business managers, marketing, retail banking, fraud and other stakeholders, as well as consortium partners to deliver a top-in-class experience for digital acquisitions.

• Develop a deep understanding of current and future needs of stakeholders for their digital products.  Collaborate with the team and stakeholders to create a product roadmap.   Lead the product vision and be an advocate for the product to leadership and the stakeholders to ensure the end-to-end delivery of desired product.
• Capture, summarize and organize stakeholder needs and goals in clear and concise themes, epics, and user stories in a product backlog through research, interviews, strategic goal setting and product guides.  Ability to tell a clear story, create personas to provide the clear vision of the product, including acceptance criteria and definition of done to each increment of a product.  Identify and map out project dependencies to inform the necessary sequence of development.
• Demonstrated understanding of and experience using Agile processes and methodologies.  Understand their critical role and participation within team ceremonies to ensure product vision is communicated and understood.  Accountable for defining user stories (requirements) and participating in scrum team meetings to ensure delivery of product enhancements.
• Acts as liaison and primary communicator between stakeholders and development team members making sure there is buy-in from stakeholders on all major decisions and strategies as well as clear instructions and deliverables for the developers. Must partner with contact center, deposit operations, MX, Technology, and other relevant areas on process and monitoring results and recommendations. Responsible for managing third party and vendor relationships and accountability on deliverables.
• Resolve conflicts and problem solve within the team, vendors and collaborating areas. Ability to plan for future work while maintaining the current delivery with rapidly changing priorities.
• Responsible for strategies and implementation of tools and processes to mitigate fraud and ensure compliance with Customer Identification Programs. Introduce technology, reports and processes that will support the prevention of fraudulent activity.
• Use data and insights to identify threats, strategize to execute these changes. Partner closely with Risk and Fraud teams to develop risk signals collection and machine learning prevention strategies.
• Supports team in staying knowledgeable on emerging issues, trends and evolving regulatory requirements with digital account opening/lending and assess potential impacts to the organization.
• Works alongside other Digital Product Owners on digital best practice and drives growth and strategy tactics to deliver frictionless digital experiences across all acquisition platforms.

• Bachelor’s Degree.

• 3+ years in the Digital Product Owner role in Financial Institution.

• 3+ years in Digital Account Opening/Lending Platforms.
• Analytics engine (i.e. Google Analytics), must be proficient in Microsoft Suite, Digital Acquisition Admin Systems.
• Certifications: Certified Scrum Product Owner (CSPO)

The estimated salary for this role is $94,570.00 to $113,484.00 annually. (FourLeaf Federal Credit Union provides a range of benefits with various enrollment periods, including medical, dental, and vision coverage, a 401K plan with employer match, reimbursement programs, wellness programs, and an annual performance-based bonus.)

Along with a comprehensive benefit package, we offer:

• Competitive 401k
• Tuition reimbursement
• Flexible work options
• Volunteer opportunities
• Water Cooler Chats with executive teammates
• Clubs & Sports
• Food truck days

….and more!

FourLeaf Federal Credit Union (FourLeaf) has been committed to the financial well-being of our members for over 80 years. Through our full range of competitive savings and loan products, you can trust us in every step of your financial journey. From applying for a credit card to closing on your mortgage to opening your child’s first savings account, FourLeaf is here to help you reach your financial goals.

We are proud to be an award-winning place to work! Some of our recent recognitions include Certified Great Place to Work 2024-2025, America’s Greatest Midsize Workplaces 2025, Quantum Workplace Employee Voice Award 2024, and Fortune’s Best Workplaces in Financial Services & Insurance 2024. 

As a credit union, our vision is to enrich the lives of our members, employees, and communities. Since 2002, we have been an integral community partner through our charitable giving and community development programs in New York and beyond.