INFORMATION TECHNOLOGY SUPPORT SPECIALIST

The IT Support Specialist I assists in the support of the credit union’s software and hardware by providing technical assistance to team members.  

The primary responsibilities of the IT Support Specialist I role include but are not limited to:

• Promoting and upholding the Fox Purpose, Mission, Vision, and Values
• Providing case resolution for issues received via phone, email, face-to-face, or instant messaging in a professional, timely, and accurate manner while documenting all work from initial request to completion
• Working tasks until completion or escalating to the next level support or third parties, if appropriate
• Prioritizing and managing multiple open cases at one time
• Creating, updating, and using documentation to provide support, including communications, procedural documentation, training of documentation updates, and relevant metrics
• Troubleshooting and monitoring system and network problems, diagnosing and solving hardware and software issues
• Following diagrams and adhering to written instructions to resolve application issues
• Supporting the rollout of new applications
• Configuring and troubleshooting workstations, laptops, printers, network equipment, and mobile devices per IT standards
• Performing proper installation of IT equipment
• Establishing and maintaining good working relationships with end users and other departments
• Cross-training with other team members to assist in the backup of other team duties

Candidates for the IT Support Specialist I position should possess:

• (1) A two-year college degree, or (2) Completion of a specialized course of study at a business or trade school, or (3) Completion of a specialized and extensive in-house training or apprenticeship program preferred
• Up to one year of similar or related experience and post high school education in a specialized course of study
• Extensive familiarity with Windows desktop and server operating systems
• Experience working in an ITIL-based tracking solution a plus
• Knowledge of PowerShell and other scripting languages a plus
• Experience in project management a plus
• Ability to meet standards for call/ticket recording within the ITSM solution
• Proven ability to provide efficient and professional response to users at all levels of the organization within tight deadlines
• Ability to successfully support and troubleshoot complex applications
• Ability to work in a fast-paced environment
• Excellent verbal and written communication skills

Fox Communities Credit Union is an over $3 billion in assets community-based credit union serving more than 130,000 members at over 20 locations. We take pride in being a progressive, member-owned, full service financial institution dedicated to serving the community.

Fox Communities Credit Union believes our team members are our most important asset. We offer a great team environment, competitive salary and an excellent benefit package which includes, medical, dental, vision, life, short term and long-term disability insurance, 401k (Roth and Traditional), which includes company contributions including match, paid time off and caregiver leave! As part of our commitment to the communities we serve we also offer all team members Paid Volunteer Time Off! If you are enthusiastic about a rewarding career with a successful & growing credit union, apply now!

Equal Opportunity Employer of Protected Veterans, and Individuals with Disabilities.