Manager, Implementation

Lead a team of implementation managers to deliver consistent, high-quality customer implementation so that launches meet timeline, quality and SLA expectations

Establish clear execution standards and operating rhythms so that team performance is predictable, measurable and continuously improving

Identify delivery gaps and drive corrective action quickly so that customer launch readiness remains high

Improve implementation workflows and handoffs across Sales, Customer Success and Revenue teams so that onboarding is faster and more consistent

Monitor team capacity and workload distribution to maintain performance and prevent delivery bottlenecks

Partner with Product and Engineering to resolve recurring delivery challenges so that implementation friction is reduced over time

Use customer data and feedback to improve onboarding experience so that early lifecycle outcomes support retention and expansion

Demonstrated ability to lead and develop individual contributors to meet clear performance expectations

Strong judgment in prioritizing customer needs, team capacity and business impact

Demonstrated ability to identify root causes of delivery issues and implement effective solutions

Experience improving cross-functional processes across Sales, Product and Customer Success

Ability to use data to drive measurable improvements in customer experience and operational performance

Demonstrated ownership mindset with a consistent track record of accountability for team results