Care Manager, LPN (MO / Field-Based)

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges

Join our team and make a positive impact on the lives of others! We are looking for an LPN for our team in Missouri.

• →Conduct initial in-person clinical assessments and coordinate timely service activation, ensuring all required documentation, approvals, and standard procedures are completed.
• →Identify potential changes to the individualized plans of care, making and documenting revisions as the patient’s needs or condition change.
• →Educate patients, caregivers, and internal teams regarding care needs, safety considerations, service requirements, caregiver responsibilities, and next steps.
• →Coordinate patient care through timely communication and documentation with physicians, clinical disciplines, internal partners, and appropriate community resources.
• →Provide ongoing education and coaching to support effective use of established best practices, promote caregiver competency, and connect patients and families with appropriate resources.
• →Review participant service records regularly and respond appropriately to identified changes in the patient’s condition, environment, or service needs.
• →Identify changes in condition, safety concerns, service gaps, incidents, or other urgent issues and escalate them in accordance with established clinical protocols.
• →Complete and document assessments, visits, clinical observations, care-plan updates, incidents, communications, and follow-up actions accurately, thoroughly, and within required timeframes.
• →Support authorization, renewal, start-of-care, and continued-service processes, as applicable.
• →Maintain compliance with all applicable regulatory requirements, professional standards, and company policies and procedures.
• →Perform other related duties as assigned by the supervisor.

• Diploma from an accredited nursing program.
• Valid Licensed Practical Nurse license and in good standing by Missouri Board of Nursing
• Minimum of (1) year of experience with the care of the elderly, or individuals with disabilities or medically complex conditions. 
• Valid driver’s license and car insurance required, with means of reliable transportation.

• Demonstrated commitment to providing a high level of customer service, with the ability to communicate with empathy, patience, professionalism, and respect.
• Ability to follow established scripts, workflows, policies, procedures, quality standards, and regulatory requirements.
• Strong active listening skills, with the ability to understand patient needs, clarify concerns, and provide the necessary support and escalation when appropriate.
• Effective verbal and written communication skills, with the ability to clearly summarize interactions, document case activity, and communicate case status and next steps.
• Strong typing and computer proficiency, with the ability to efficiently navigate contact center technology, customer relationship management systems, telephone platforms, and other necessary software applications while accurately documenting interactions.
• Effective problem-solving and critical thinking, with the ability to evaluate information, identify appropriate solutions, exercise sound judgment, and escalate concerns when necessary.
• Dependable and punctual, with a demonstrated commitment to consistent attendance, schedule adherence, and performance expectations.
• Ability to adapt to changing priorities, processes, systems, and business needs in a fast-paced environment.
• Receptive to coaching and feedback, with the ability to apply guidance and demonstrate continuous improvement.
• Ability to collaborate effectively as part of a team while working independently within established guidelines.

· Strong communication and interpersonal skills.

· Problem-solving and decision-making abilities.

· Organizational and multitasking skills.

· Excellent communication, critical thinking, and organizational skills

· Experience using a CRM (Salesforce is a plus)

· Self-motivated

· Able to thrive in a fast-paced start-up environment