Call Center Team Lead of Intake (Kansas City, MO / Hybrid)

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S. 

We pride ourselves on our values which drive the level of care that we deliver to our patients: 

- Here For You (An attitude of service, empathy, and availability) 

- Own It (Drive and ownership) 

- Do the Right Thing (High integrity) 

- Be Positive (Great attitude and a can-do positive approach to challenges) 

Join our team and make a positive impact on the lives of others! We are looking for a Team Lead of Intake for our team in Missouri. 

This position is leading a team of Intake Specialists out of our Kansas City, MO office. 9AM to 6PM; Weekends off! 

• Experience managing/supervisory a group or team of employees 
• Exceptional experience leading, mentoring and developing their employees 
• Experience with performance management   
• Demonstrate proficiency in our Intake process and systems at FreedomCare 
• We are looking for people with above average performance in monthly SOC category 
• Self-motivated with a drive to exceed open case targets and metrics 
• Strong analytical, organization and time management skills 
• Ability to motivate team to meet and/or exceed case management targets or metrics 
• Excellent communication, critical thinking and organizational skills 
• Self-motivated, work independently and ability to make informed decisions 
• Drives mission, core values and vision of the organization 
• Bilingual Spanish is strongly preferred