Automation Service Engineer III

You will play a key role in learning, improving, and organizing the culture of efficiency within the clinical laboratory and broader operation.  You will be directly responsible to provide world-class Laboratory Equipment Lifecycle Management service and support, while contributing to efficient processes, procedures, and best practices.  You will have the opportunity to join a fast-growing automation service group, to make an immediate impact on the team’s dynamic and culture. 

You work well with cross functional teams.  The Automation Service Engineering team is a service provider to the laboratory teams, and the balance between bringing new ideas and processes to the table, while managing existing ones and gathering ideas/requirements from the end users will be a critical part for the success of the Automation Service Engineering team.

The role reports to the Director, Automation Service Engineering. This role will be an Onsite role.

• →This role requires a highly experienced, independent, and analytical professional to lead complex automation projects, ensure stringent regulatory compliance, and provide advanced technical expertise and mentorship within a fast-paced environment.
• →Extensive experience in automation service engineering, with a proven track record of successful project execution.
• →Demonstrated advanced analytical, critical, and complex troubleshooting skills.
• →High proficiency in hardware and software components of automation systems.
• →Deep knowledge of industry standards (CLIA, CAP, FDA, QMS, etc.) and experience managing compliance activities.
• →Support project management and cross-functional collaboration skills.
• →Subject matter expert responsible for the advanced support, maintenance, and optimization of complex automation systems, often within a regulated environment.
• →Leverage advanced technical expertise in both hardware and software to diagnose and resolve the most challenging issues, drive continuous improvement, and ensure regulatory compliance.
  

• Bachelor’s or Master’s degree in engineering, biochemistry, or a related scientific field.
• A minimum of 5+ years with highly technical and specialized roles like Automation Service Engineer with laboratory support and sustainment experience in the life sciences, especially in high throughput labs.
  
• Technical Expertise and Problem-Solving
  
  • Maintain, sustain, and support complex automation systems and processes, demonstrating in-depth knowledge of both hardware and software components.
  • Troubleshoot and resolve complex issues quickly and efficiently, utilizing proficiency in advanced automation tools and software.
    
• Analytical Problem-Solving & Process Improvement
  • Analyze complex systems and data to identify patterns, trends, and root causes of issues.
  • Lead continuous improvement initiatives to enhance system reliability, performance, and operational efficiency.
    
• Quality Assurance & Regulatory Compliance
  
  • Demonstrate extensive knowledge of industry-specific regulations, including CLIA, CAP, and FDA guidelines.
  • Independently ensure systems comply with current and changing regulatory requirements, and implement QA processes for high-quality outcomes.
    
• Project Execution and Mentorship
  • Independently lead less complex projects and equipment tasks, prioritizing based on importance and impact, and executing them efficiently to meet deadlines.
  • Provide technical guidance and training to junior engineers and laboratory personnel on automation systems, tools, and problem-solving techniques.
    

• Communication
  
  • Produce clear, concise, and detailed technical documentation, reports, and presentations.
    
• Soft Skills
  
  • Strong root-cause analysis, "customer-first" mindset, and the ability to work independently with minimal direction.
    
• Automation laboratory equipment IT infrastructure operations 
  • Integrating technology and robotics with software systems to streamline lab workflows, enhance efficiency, and minimize manual intervention.
  • Serve as Tier 1/2 support for infrastructure issues, troubleshooting OS (Windows/Mac), network connectivity, and specialized software.