Collections Team Lead

Fresh Prints is a New York-based custom-printed apparel company. We partner with talented students, providing them with the capital, training, and support to build apparel businesses on their campuses.

The Finance Team manages all cash inflows and outflows at Fresh Prints. As a Collections Team Lead, you will be responsible for managing and improving the systems and performance of our receivables function.

This is a high-impact role focused on driving revenue realization and ensuring strong cash flow discipline across the business. You will own collections performance, build scalable processes, and lead a team responsible for recovering outstanding payments efficiently and professionally.

As a member of our Finance Team, you're going to have wide-ranging responsibilities and goals. On a day-to-day basis, this means:

• →Lead and manage a team of 2–5 Collections Associates
• →Own end-to-end collections operations (inbound & outbound follow-ups, payment tracking, dispute resolution)
• →Drive improvements in:
  • →Set, track, and optimize team performance metrics
  • →Manage customer and vendor communication for payment recovery
  • →Handle escalations and resolve complex or sensitive cases
• →Build and improve collections workflows, systems, and SOPs
• →Collaborate cross-functionally with Finance, Sales, and Operations
• →Ensure accurate reporting of daily, weekly, and monthly collections data

• 3+ years of experience in Finance, Collections, Accounts Receivable, or Operations/Project Management in fast-paced environments
• 2+ years of experience managing a team (ideally 2 to 5 people)
• Excellent communication skills and proficiency in English (both written and verbal, especially for difficult conversations)

• Strong data orientation (Excel, dashboards, tracking metrics)
• Ability to define and track key metrics such as:
  • Collections efficiency
  • Agent productivity
  • Call volume and conversion
• Proven ability to improve processes or workflows
• Strong ownership and execution mindset
• Ability to make decisions independently and move fast

• Experience in B2C collections or high-volume customer operations
• Exposure to CRM or ticketing tools
• Experience implementing or improving collections tools
• Background in finance, revenue operations, or customer success

• Improved collections % and recovery timelines
• Clear visibility into metrics and performance
• Scalable, efficient collections processes