Merchant Support Specialist
Quick Summary
About Frontier Frontier is a subsidiary of Fresh Prints . Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams.
Deliver a best-in-class customer experience by responding promptly to customer (merchant) inquiries Troubleshoot technical issues, identify root causes, and offer solutions or escalate when needed Become a product expert so you can answer questions…
Proven experience in merchant support, customer support, or a related role Proven experience in e-commerce, SaaS, or analytics Excellent communication and problem-solving skills You love helping people and can think on your feet Comfortable wearing…
Responsibilities
~1 min read- →
Be honest and transparent. Always act in the customer’s best interest.
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Support teammates, customers, and partners with generosity and kindness.
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Commit to being world-class at what you do.
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Hire the best, and invest in feedback and growth.
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Speak up when you disagree. Everyone is responsible for making us better.
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Competitive salary and equity packages
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Flexible vacation and PTO
Location & Eligibility
Listing Details
- Posted
- May 13, 2026
- First seen
- May 13, 2026
- Last seen
- July 4, 2026
Posting Health
- Days active
- 51
- Repost count
- 0
- Trust Level
- 32%
- Scored at
- July 4, 2026
Signal breakdown
Please let Freshprints know you found this job on Jobera.
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