Product Manager

Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.

As the Product Manager for the Primary Channels team, you will be responsible for driving the strategy, roadmap, and execution of Front’s channel integrations (Voice, SMS, WhatsApp, Slack, etc.). You will collaborate closely with cross-functional teams, including engineering, design, partnerships, data, and sales, to deliver innovative solutions that meet customers’ needs and drive business impact. This is a high impact role with a need for deep cross functional collaboration, structured thinking, and big ideas. If that sounds like you, come join us!

• Own the product vision and strategy of our portfolio of channel integrations (Voice, SMS, WhatsApp, Slack, etc.) based on demand from partnerships, customer insights, market research, and business objectives.

• Prioritize product roadmap, define product requirements, and lead development process from concept to launch in partnership with cross-functional teams.

• Use quantitative (e.g., metrics, analytics) and qualitative data (e.g., research, user feedback) to inform product decision-making

• Work collaboratively with and drive alignment among key stakeholders across the organization, including executives, engineering & design teams, sales, partnerships, etc.

• 5+ years of experience in product management in a high growth tech environment.