IT Operations Manager

Frontera exists to close the care gap: every child, no matter where they live, should be able to access effective behavioral healthcare.

Frontera is hiring an IT Operations Manager to run day-to-day IT operations across our business and clinical teams. This is a management role, not a hands-on technical seat: you'll own an outsourced MSP relationship and junior IT staff, not the tickets and infrastructure work itself.

We need someone who can be the coordinating layer across vendors, staff, and stakeholders - communication and project management matter here as much as technical depth. 

• Manage an outsourced MSP relationship and junior IT staff, overseeing their work rather than personally fielding tickets day to day
• Support IT operations across multiple company sites, keeping standards and service consistent wherever the business operates
• Oversee infrastructure basics (hardware, software, networks) at an operational level, holding vendors and staff accountable for reliability and uptime
• Manage core enterprise applications (Google Workspace, CRM, CentralReach, etc.) and keep them running smoothly day to day
• Ensure end-user support runs smoothly through your team or vendor, stepping in on escalations rather than being first line
• Oversee laptop and device provisioning for clinic and staff use
• Lead IT operational projects — rollouts, vendor transitions, site setups — on time and within budget
• Build working relationships across business and clinical teams, communicating clearly with technical and non-technical audiences alike

• 5-8 years of IT operations experience, including managing an outsourced MSP relationship or vendor + junior staff — not just personally working the ticket queue
• Experience operating IT across more than one company site or location, with a clear approach to keeping standards consistent across them
• Track record of leading IT projects (rollouts, vendor transitions, migrations) end to end, on time and on budget
• Comfortable managing outcomes through a vendor or team rather than doing the technical work yourself

• Has supported IT at a company shipping both hardware and software
• Healthcare or another regulated-industry environment
• Startup or fast-growth company experience, where you had to build process without much existing infrastructure

• Opportunity to be at the forefront of innovation in pediatric healthcare.
• Work on challenging and impactful projects that leverage cutting-edge technologies.
• Collaborate with a talented and passionate team in a fast-paced and dynamic environment.
• Make a real difference in the lives of children and families in rural communities.
• Competitive salary and benefits package.

• Dog-friendly office.
• Catered lunch from local Denver restaurants five days a week, plus occasional breakfasts and dinners.
• Robust snack program and great coffee options (including cappuccino machine and cold brew cans).
• Regular team events and low-key socials.
• Up to $150/month commuter stipend, discounted nearby parking, and a discounted Colorado Athletic Club membership.
• Thoughtfully designed space for focus, collaboration, and connection.
• Competitive health benefits, stock options, 401(k), and generous PTO.