Print Server / Canon Flow Administrator

Position Overview The Print Server / Canon Flow Administrator manages the organization’s print infrastructure, including Windows print servers, Canon multifunction devices, and Canon uniFLOW/Workflow solutions. This role also coordinates equipment moves, supports new‑site deployments, and oversees print‑related leases to ensure smooth operations across all locations. Key Responsibilities Print Server Administration Maintain and administer Windows print servers, including queue creation, driver updates, and print spooler health. Monitor print server performance and proactively resolve issues affecting availability or speed. Configure secure print release, print policies, and access controls. Perform routine maintenance, patching, and upgrades. Canon Device & uniFLOW Administration Configure and maintain Canon MFDs, including firmware updates and fleet monitoring. Manage uniFLOW/Canon Workflow systems, including user setup, secure print, scan workflows, and authentication. Troubleshoot print/scan routing issues, workflow failures, and device authentication problems. Maintain integrations with Active Directory, email systems, and document management platforms. Workflow & Document Management Build and maintain automated workflows for scanning, routing, OCR, and document processing. Partner with business units to design or refine workflows that improve efficiency. Ensure compliance with document retention and security requirements. Equipment Coordination & Site Management Coordinate moves, additions, and changes (MAC) for print equipment across all locations. Plan and execute equipment relocations, ensuring minimal downtime and proper configuration at the new site. Support new‑site openings by: Assessing print needs Coordinating device deployment Ensuring network, workflow, and authentication readiness Work with Facilities, IT, and vendors to ensure smooth transitions during expansions, relocations, or consolidations. Lease & Vendor Management Manage print‑related equipment leases, including renewals, returns, and lifecycle planning. Track lease terms, device counts, and contract obligations. Serve as the primary liaison with Canon and other print vendors for service, supplies, and escalations. Review vendor performance and recommend improvements or cost‑saving opportunities. Support & Troubleshooting Provide Tier 2/Tier 3 support for print, scan, and workflow issues. Train end users and support teams on print/scan procedures and best practices. Maintain documentation for configurations, workflows, and standard operating procedures. Security & Compliance Implement and enforce print security policies, including secure release and data protection. Monitor logs and audit trails for compliance and anomaly detection. Ensure print infrastructure aligns with IT security standards. Monitoring & Reporting Track device usage, print volumes, and cost allocation. Generate reports on usage trends, device health, and optimization opportunities. Monitor fleet performance and proactively address issues. Qualifications Required Experience with Windows print server administration. Hands‑on experience with Canon MFDs and uniFLOW/Workflow solutions. Strong understanding of print drivers, queues, and network printing protocols. Familiarity with Active Directory and authentication methods. Experience coordinating equipment moves or site deployments. Preferred Experience with document management systems (Therefore, SharePoint, etc.). Knowledge of PowerShell for automation. Understanding of network fundamentals (TCP/IP, DNS, SMB). Experience managing vendor contracts or equipment leases. Soft Skills Strong communication and customer service orientation. Ability to coordinate across teams and manage multiple priorities. Detail‑oriented with strong documentation habits. Comfortable working independently and in cross‑functional environments.