Senior Azure (3rd Line) Engineer

Who are we Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries including banking & financial services, insurance, retail, higher education, food, healthcare, and manufacturing. The Role Cloud Infrastructure Administrator, Proactive, flexible, and motivated to learn new technologies, become expert in the domain and deliver innovation by leveraging developed skills. Key Responsibilities: The candidate must be capable of: Independently setting up and configuring applications in Microsoft Azure Demonstrating a strong understanding of Azure architecture, services, and best practices Handling complex 3rd line support issues, including root cause analysis and resolution · Proven experience in deploying and managing Microsoft Intune in a large-scale enterprise environment. · Strong expertise in endpoint management, MDM/MAM, and device compliance using Intune. · In-depth knowledge of Azure Active Directory (Entra ID), Conditional Access, and identity management principles. · Experience supporting major Intune projects or migrations, · Familiarity with automation and scripting (e.g., PowerShell, Graph API) to streamline Intune operations. · Strong understanding of information protection, data security, and compliance frameworks. · Excellent troubleshooting and problem-solving skills, particularly in complex, multi-region environments. · Ability to communicate effectively with technical and non-technical stakeholders, fostering collaboration and knowledge sharing. High levels of self-organisation, reliability, and adaptability in a fast-paced, project-driven setting. Strong communication skills. Requirements · Assist in the deployment, configuration, and management of Microsoft Intune services as part of Project Nimbus and the Intune re-launch. · Work collaboratively with the Modern Workplace team and external delivery partners to ensure Intune solutions meet business needs. · Support the development and maintenance of Mobile Device Management (MDM) and Mobile Application Management (MAM) policies using Microsoft Intune. · Provide second-line support for Intune-related issues, including device enrolment, compliance, and application deployment. · Help monitor and report on Intune service performance, identifying areas for improvement. · Maintain accurate documentation related to Intune configurations and procedures. · Participate in incident response activities and contribute to resolution efforts · Stay informed about updates and best practices in Microsoft Intune and related technologies. · Support other areas of M365 as required Benefits