Customer Care Advisor

Full Support Healthcare is currently seeking a dedicated and enthusiastic Customer Care Advisor to join our team, based at our office in Kettering, Northamptonshire. As a trusted provider of medical devices throughout the UK, we pride ourselves on delivering exceptional service to our customers. This role is ideal for someone who is passionate about customer service, highly organised, and confident in building strong relationships. The successful candidate will play a key role in ensuring a positive experience for all stakeholders, handling enquiries, processing orders, and maintaining the high standards that define our organisation. This role reports into the Customer Care Manager.

The principal accountabilities of this role include but are not limited to:

·       Input, process and provide paperwork for order dispatch to specific timelines.

·       Build an excellent rapport with existing and potential customers alike.

·       Deal directly with customers either by telephone or electronically.

·       Reception duties, answering the main door and greeting visitors.

·       Liaise with customers to offer alternative products in out-of-stock situations.

·       Obtain, evaluate and record all relevant information to handle enquiries and complaints.

·       Keep records of customer interactions and transactions using Orderwise and the CRM database Sales Force and Qualio.

·       Monitor activities in the market place and to report these to the Customer Care Manager or others as required.

·       Respond promptly to all customer enquiries.

·       Assist the company wherever possible in meeting its growth potential.

·       Carry out any other duties as defined by the Customer Care Manager or Management Team.

·       Effectively address client satisfaction, complaints and escalate any issues until resolved.

• Covering Customer Care Manager duties as required.

Please note this role is not suitable for remote or hybrid working. Core working hours are 8:30am - 5pm.