Solution Engineer - Hong Kong

We are a diverse team of free thinkers, and fast movers united to help investors and creators energize the global economy. We are looking for individuals who thrive in a culture of builders and overachievers and embrace high performance, transparent feedback, and a mission-first approach. Our culture shapes our way of working and gets us where we want to be.

• Seek Excellence.
• Be Selective To Be Effective.
• Be Highly Aligned, Loosely Coupled.
• Disagree Transparently.
• Encourage Independent Decision-Making.
• Build Dream Teams.

Galaxy Custody Infrastructure is seeking a talented Solution Engineer to join our global team, supporting our activities across Asia. You will play a key role in leading pre-sales engagements, and providing expert customer success, while collaborating closely with global teams to deliver secure, customized blockchain solutions.

• →Collaborate with the sales team to deliver product demonstrations and address technical questions during the sales process
• →Build strong relationships with potential clients to ensure a deep understanding of the product and its capabilities.
• →Provide ongoing support to customers across the region, including troubleshooting, training and guidance on proper product use to ensure satisfaction and successful product adoption.
• →Work closely with product and development teams to relay customer feedback and contribute to continuous product improvement.
• →Provide support to local customers.
• →Drive revenue and growth opportunities with existing customers. 
  

• 5+ years of experience as a Pre-Sales or Solution Engineer, plus experience in Customer Success and Support Engineer or Implementation
• Strong technical skills, including proficiency in operation systems (Linux), networking, system integration, API, software troubleshooting, and problem-solving methodologies
• Experience with cloud technologies
• Strong customer service skills with a focus on effective communication and patience in resolving customer concerns
• Ability to work independently and as part of a global team in a collaborative environment
• Highly organized, detail-oriented, and capable of effective time management and task prioritization
• Experience working with clients in international markets, preferably within Asia
• Familiarity with blockchain technologies or financial markets experience is a plus
• Fluency in English is required; additional Asian languages (e.g., Cantonese, Mandarin, Korean, Japanese) are a plus
• Willingness to travel within the region as needed.