Clinical Health Advocate (Part-time)

Galileo is a team-based medical practice working to improve the quality and affordability of health care for all. Operating across 50 states, Galileo offers high-touch, data-driven, multi-specialty, longitudinal care to diverse and complex patients—on the phone, in the home, and everywhere in between. Regional and national health plans, employers, and Fortune 500 organizations trust Galileo as the leading solution to improve population health. Founded by Dr. Tom X. Lee, the healthcare pioneer behind One Medical and Epocrates, Galileo is a team of leading innovators from healthcare, technology, and human-centered design. Our mission is to apply that talent and scientific thinking to transform society by solving our largest, toughest healthcare problems, while at the same time bringing patient and provider closer.

The Clinical Health Advocate is an integral part of our care team, owning patient relationships and quarter backing a collaborative care plan that drives meaningful impact in our patients’ lives. We’re looking for a teammate who is an innate people person, loves helping others, and has a knack for tenacious problem solving.

This is a part-time (up to 24 hours/week) hybrid role. You'll spend time in the field, traveling to see patients within Aroostook County or working from an office based in Presque Isle, with some remote work from home possibilities. This is a 50% clinical and 50% administrative role with general work hours scheduled Monday through Friday from 8am-5pm ET. 

• At patient visits, obtain and document vital signs (blood pressure, temperature, pulse, respirations, weight, height) in the EHR
• Perform venipuncture and capillary blood collection for laboratory testing following proper phlebotomy protocols
• Collect, process, and ready any specimens for laboratory analysis
• Administer immunizations and injections (as able) and per physician orders while maintaining accurate vaccine records
• Assist providers with minor procedures and examinations as needed
• When in the Field, relay pertinent environmental advantages/disadvantages that will impact the patients well-being to the care team, completing physical and social screenings as assigned by the provider
• Educate patients on treatment plans, medications, and follow-up care as directed by providers
• Document patient interactions, clinical data, and care activities accurately in the electronic health record
• Carry out Pop Health care gap closures efforts and sprints as needed per payer contract
• Ensure proper sterilization and maintenance of medical equipment
• Follow infection control protocols and maintain compliance with safety standards
• Be available for field and urgent deployment within your market region even on unplanned field days
• Connect folks with the various Galileo services and teams, including clinical and administrative functions.

• Be a local “face” of Galileo, representing the organization professionally, embodying our mission, and creating meaningful, lasting relationships with all stakeholders
• Own overall empaneled patient chart management, prepping charts medically and demographically to ensure readiness and thoroughness of care can be performed smoothly and efficiently
• Run-The-List in partnership as a care team to ensure all orders, care coordination and constant communication is seamless across each empaneled patients care plan
• Maintain exam room, mobile unit and/or office cleanliness, organization, and adequate supply levels
• Manage inventory of clinical supplies and medications, placing orders as needed
• Route inbound mail appropriately, sending patient letters or medical equipment as needed
• Coordinate with insurances to submit and complete prior authorizations and referrals
• Request, follow up and file medical records with local hospital systems, PCPs and area HIES
• Submit Pop Health documents to maximize compliance with payer contracts as needed
• Communicate with patients via text, video or phone as needed for care coordination, scheduling, and reactive needs
• Participate in projects and events as assigned by the Director of Operations

You are a creative problem solver and a compassionate provider of support. Your service mindset and deep desire to create meaningful, positive impact, drive you to build trusting relationships. Leveraging both your intrapersonal relationship skills as well as technical clinical skills, you are most fulfilled when you are improving the lives of your patients and bettering your community.

• At least 2 years clinical experience as LPN or CMA
• Experience with phlebotomy is a must
• Experience with injections (vaccines) is preferred 
• Reliable access to personal transportation
• Strong people skills and the ability to connect with anyone
• Creative problem-solving skills that can be leveraged to empower others and impeccable organizational skills that foster reliability and trustworthiness for colleagues and patients alike
• Strong communication skills, especially the ability to translate complex ideas into simple language
• A "hospitality mindset" and track record of creating memorable experiences for others, embodying a true joy in serving others
• Ability to manage multiple priorities at once, maintaining tight organization and a self-starter mentality