Customer Success Representative (eShepherd)

As a Customer Success Representative, you will support livestock farmers in adopting and using eShepherd successfully. You will guide customers through onboarding, training and ongoing use, ensuring they gain real value from the platform. Your focus is on helping customers integrate virtual fencing into their daily operations — improving productivity, animal welfare and farm management. In this role, you act as a trusted partner to customers, supporting them throughout their journey and ensuring they feel confident using the technology.

• Supporting customer onboarding and implementation

• Delivering training and guidance to build confidence in using eShepherd

• Supporting customers as they integrate the technology into their farming systems

• Monitoring engagement and proactively addressing adoption challenges

• Building strong relationships with livestock producers and key stakeholders

• Gathering customer feedback and sharing insights with internal teams

You will have autonomy in managing your customer portfolio and supporting adoption in your region. You are successful when customers are confident using eShepherd, achieving strong outcomes and continuing to expand their use of the platform.

As Customer Success Representative, you will work closely with colleagues across sales, product, technical support and marketing teams in Europe, New Zealand, Australia and North America.

You collaborate across teams to improve the customer experience and support the rollout of eShepherd in new markets.

Externally, you work directly with livestock producers and key stakeholders, building long-term relationships based on trust and practical support.

You recognise yourself in the following:

• Customer-focused & practical: you enjoy supporting customers and helping them apply technology in real-world farming environments

• Strong communicator: you build trust easily and can confidently deliver training, guidance and support to customers

• Relationship-driven: you develop long-term partnerships and become a trusted point of contact

• Solution-oriented: you proactively identify challenges and help customers work through them

• Curious & adaptable: you learn quickly and apply new knowledge in a practical way

• Independent & collaborative: you take ownership while working effectively with an international team

• Interest in agriculture & technology: you’re motivated by improving how livestock farming is managed through practical innovation

At Gallagher, we create technology that helps farmers improve productivity, sustainability, and profitability. 

Through eShepherd, we're changing the future of grazing management with virtual fencing technology that's delivering real results on-farm. 

This is an opportunity to work with industry-leading virtual fencing technology and contribute to the future of livestock farming.

You'll partner directly with progressive farmers across the UK and Europe, helping them adopt innovative technology that improves productivity, sustainability, and profitability.

As part of a collaborative international team, you'll have the opportunity to make a genuine impact while building your career in one of agriculture's fastest-growing technology sectors.

Watch: Introducing eShepherd™ Virtual Fencing – YouTube