Client Support Specialist

At Gallup, every client interaction matters. As a client support specialist, you will be trusted to diagnose issues, navigate internal systems and deliver complete, well-reasoned solutions across phone, chat and email support.

If you are energized by resolving complex questions, comfortable working with technology and motivated to own each client experience from start to finish, we encourage you to apply.

• →Provide live phone and chat support to clients, resolving issues with professionalism and efficiency
• →Diagnose platform, access and purchasing issues across Gallup’s various platforms
• →Ask thoughtful, targeted questions to uncover the true source of client challenges
• →Draft clear, concise and client-centered email responses that fully resolve inquiries
• →Leverage internal tools, documentation and knowledge systems to identify and apply timely solutions
• →Document interactions thoroughly and accurately
• →Collaborate with teammates to ensure consistent, high-quality service across channels

• Analytical troubleshooters who probe beyond surface-level questions to uncover root causes and deliver precise solutions
• Poised communicators who remain steady under pressure and transform complex or stressful interactions into confident, client-centered outcomes
• Systems thinkers who quickly orient themselves within tools, documentation and internal knowledge resources to find the right answer fast
• Ownership-driven professionals who take responsibility for resolving issues fully
• Disciplined executors who balance urgency with accuracy and follow through until the client’s issue is completely resolved
• High-capacity performers who thrive in a live support environment where both productivity and quality matter

• Associate degree or at least three years of customer service or technical support experience required
• Ability to work full time within a schedule between 7 a.m. and 7 p.m. required
• Strong written and verbal communication skills required
• Proven proficiency in Microsoft Word and Excel required
• Experience providing live phone, chat or technical support preferred
• A commitment to working on-site at Gallup’s Omaha office at least three days per week required
• Eligibility to work in the United States required; this position is not eligible for employment visa sponsorship

• Mission-driven work: Make a meaningful difference in the world with your unique contributions, commitment to service and exceptional outcomes.
• An empowering culture:Collaborate with smart, passionate people who love what they do and welcome your ideas, perspectives and experiences.
• Learning and development: Grow in your career as we invest in what you do best, encourage curiosity and create an environment where it’s safe — and expected — to challenge the status quo.
• Brand strength, startup energy: Thrive in an innovative environment backed by a trusted brand.
• A vibrant workplace: Enjoy an on-site cafeteria, fitness center, federal credit union and state-of-the-art child development center, all on a beautiful downtown Omaha campus along the Missouri River.

At Gallup, we change the world, one client at a time, through extraordinary analytics and advice on everything important facing humankind. Learn more about our work and life at Gallup.

Gallup offers a robust benefits package that includes medical, dental, vision, life and other insurance options; a fully vested 401(k) retirement savings plan with company matching; an employee stock ownership program; family-building benefits; an employee assistance program; and various reimbursements and activities that enhance our associates’ wellbeing. We also offer an estimated hourly range of $20-$23 for this role. Pay is based on a variety of factors, including an individual’s education, experience and skills, and may include bonuses.

Gallup is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other legally protected basis, in accordance with applicable law.

To review Gallup’s Privacy Statement, please click this link: https://www.gallup.com/privacy. This privacy policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage and delete your information. Your application and the information you provide will be processed and stored in the United States.

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