Senior Implementation Project Manager

We are fundamentally reimagining how healthcare works in the U.S. by partnering with employers to redesign healthcare benefits using clear incentives and powerful, data-driven insights. Our approach guides employees to higher-quality, lower-cost care, creating a system that works better for everyone. Patients achieve better health outcomes, employers spend healthcare dollars more effectively, and physicians are rewarded for delivering exceptional care rather than performing more procedures. 

Garner is one of the fastest-growing healthcare technology companies in the country. Our products are trusted by the most sophisticated employers and providers in the industry, and we are building a team of talented, mission-driven individuals who are motivated to make a meaningful impact on healthcare at scale.

We are seeking an exceptional Senior Implementation Project Manager to join our Implementation Team. This role will report to the Director, Implementation. This role will be responsible for managing the entire implementation lifecycle, from project initiation through completion, ensuring delivery of high-quality solutions that meet client expectations. This role requires project management expertise, and the ability to effectively coordinate cross-functional teams and external stakeholders. 

Garner is headquartered in NYC, but this position is available for individuals who are comfortable with remote work and occasional travel to HQ.

• →Lead and manage the end-to-end implementation of mid-market to enterprise sized clients.
• →Create and maintain project plans, ensuring all tasks are completed within the defined timelines.
• →Lead client facing presentations, delivering clear and concise updates on project progress.
• →Collaborate closely with clients to capture and document their requirements, ensuring a thorough understanding of their business needs, and effectively communicating the value of our solutions.
• →Foster effective collaboration with cross-functional teams, such as Sales, Account Management, and Integrations, to ensure a smooth implementation process and uphold client satisfaction.
• →Cultivate and maintain strong relationships with key client stakeholders, acting as their primary contact throughout the implementation process.
• →Develop a comprehensive understanding of our products and services. Provide in-depth assistance to clients, educating them on features, functionalities, and best practices.
• →Provide training and support resources to ensure clients can effectively maximize the benefits of the implemented solutions.

• 3+ years experience leading client-facing implementation projects, preferably within the health insurance, employer health benefits, or health tech industries
• Strong verbal and written communication skills with a focus on achieving results.
• Led multiple projects concurrently and drove them to achieve successful implementations.
• Outstanding communication and interpersonal skills, adept at leading client facing presentations and building trusted relationships with both clients and internal teams.
• Strong problem-solving abilities and a proactive and responsive approach to resolving client issues.
• Familiarity with project management and collaboration tools such as Salesforce, Slack, G Suite, Asana/Smartsheet, and others.
• Knowledge of medical claims processing and/or Electronic Data Interchange (EDI) is a plus.
• A willingness to “roll up your sleeves” and do whatever is necessary to ensure company success
• A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback.

This is a unique opportunity to join a fast-growing company in a transformative role, helping shape the future of healthcare.

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Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at talent@garnerhealth.com.