Quality Control Manager

GEMCORE’s continued success has earned national recognition through Inc. Magazine’s Fastest Growing‑Growing Companies and Cleveland Plain Dealer Top Workplace awards for six consecutive years. We are seeking a mission-driven leader who shares our passion for delivering exceptional patient care, operational excellence, and best-in-class diabetes support.

GEMCORE is seeking an experienced and strategic Quality Control Manager to lead process improvement activities that provide a more efficient, streamlined, and documented workflow. Ensure all internal processes, procedures, and operational systems are functioning as required for lean operational efficiency. This role is a key member of our Compliance team and requires cross-functional collaboration and influence, serving as the key liaison between internal departments.

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  Thoroughly examine and document operating practices through internal audits; create and/or modify SOPs. Monitor to ensure SOPs are being followed appropriately.

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  Define, collect, and analyze operational metrics to identify bottlenecks and improve operational efficiency. Recommend data-driven decisions.

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  Develop, plan, and implement quality methods which assure all processes and services meet internal and external customer expectations.

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  Support internal department’s management team in establishing accountable methods of performance.

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  Develop reports for identifying continuous quality improvement and organization metrics.

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  Follows up and evaluates the status of recommendations and adjustments. Documents shortcomings and communicates audit findings in a timely manner.

• Excellent knowledge of project management methodology, principles, and practices.

• ISO or Six Sigma certification preferred but not required.

• Strong analytical skills and ability to make data-driven decisions.

• Background in the healthcare field preferred.

• Excellent communication skills, with the ability to influence at all levels of the organization.

• Ability to think critically and conceptually.

• Some experience in change management.

• Bachelor’s degree or 10+ years of relevant business experience.

GEMCORE is a family of healthcare companies—including EHCS, GEMCO Medical, GemCare Wellness, and GEM Edwards Pharmacy— dedicated to delivering innovative products and services to enhance patient lives. Learn more at www.gemcorehealth.com.