IT Support Specialist

Network Management: Design, implement, and monitor secure network infrastructure across all office locations to support high-performance computing and resolve connectivity issues promptly.

System Administration: Manage Linux, Windows, and macOS server environments, overseeing the deployment of VMs and cloud services, alongside regular backups and disaster recovery planning.

Security Management: Enforce cybersecurity policies, conduct regular vulnerability assessments, and manage incident response to protect systems and sensitive data.

Technical Support: Manage the IT helpdesk to provide timely troubleshooting for hardware, software, and network issues while proactively establishing IT best practices.

Software Management: Configure and manage software applications and licenses, collaborating with development teams to deploy and optimize in-house solutions.

Hardware Management: Oversee the procurement, installation, and asset tracking of all IT equipment, continuously evaluating new technologies to enhance team productivity.

Project Management & Documentation: Lead cross-functional IT projects to align with business objectives, and maintain comprehensive documentation for system configurations, procedures, and policies.

Bachelor’s degree in Computer Science, Information Technology, or a related field.

3+ years of experience in IT administration and support, preferably in a fast-paced startup environment.

Proficiency in managing Linux, Windows, and macOS systems, utilizing MDM solutions, particularly Jamf or JumpCloud.

Strong understanding of networking concepts (e.g., TCP/IP) and cybersecurity best practices, with hands-on experience deploying and managing security solutions like FortiNet VPN and firewalls.

Proven experience with cloud platforms, with a strong emphasis on Google Cloud Platform (GCP), alongside familiarity with AWS or Azure.

Extensive experience managing Google Workspace in a corporate environment, including writing automation scripts (e.g., integrating with HRIS/Payroll systems).

Hands-on experience with the administration of essential developer and productivity tools, including GitLab, Confluence, and Microsoft Office.

Proficient in configuring and using infrastructure monitoring and observability tools such as Grafana and ElasticSearch.

Excellent problem-solving, analytical, and interpersonal skills, with a proven ability to manage multiple tasks and IT projects simultaneously.

Competitive salary and benefits package.

Opportunity to work with a passionate and innovative team at the forefront of AI and biology.

Professional development and growth opportunities.