Credit Risk & Recovery Manager

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Credit Risk & Recovery Manager who will be responsible for building and managing Geotab's end-to-end commercial credit risk and account recovery program — a critical new function as we scale from thousands to tens of thousands of customers globally. This is a unique opportunity to own both sides of the credit lifecycle: making informed decisions that protect Geotab from risk at onboarding, and driving effective resolution when accounts require escalation. If you love the intersection of financial analysis, process-building, and global stakeholder influence, and are keen to join an industry leader — we would love to hear from you!

As a Credit Risk & Recovery Manager, your key area of responsibility will be managing Geotab's full commercial credit risk lifecycle — evaluating credit limits for new and existing customers on the front end, and leading escalated account recovery including third-party collections and legal coordination on the back end. You will be responsible for building and enforcing credit policies from the ground up, leveraging tools such as Dun & Bradstreet and other credit bureau data sources to assess customer creditworthiness and set risk thresholds aligned with corporate financial objectives. On the recovery side, you will serve as the primary contact for Geotab's third-party collections agency, managing the relationship day-to-day, establishing success criteria, and escalating to Legal when standard recovery pathways are exhausted.

You will work closely with the Accounts Receivable team to define clear escalation criteria and ensure seamless handoffs, while also partnering with Sales, Finance, Legal, and Customer Success to balance risk management with revenue growth priorities. To be successful in this role you will be a highly analytical, commercially savvy professional who can make timely, well-reasoned decisions under uncertainty. The successful candidate will also bring strong stakeholder communication skills — able to navigate sensitive conversations around credit decisions, escalated collections, and legal action with diplomacy and precision, across a global customer base spanning North America, Europe, and Australia.

• Evaluate and approve credit limits for new customers based on financial analysis, credit bureau reporting, payment history, and established risk criteria.

• Review, maintain, and adjust credit limits for existing customers as warranted by changes in payment behaviour, financial health, or risk profile.

• Develop, implement, and enforce credit policies, procedures, and risk thresholds in alignment with corporate financial objectives and risk tolerances.

• Partner with the Accounts Receivable team to define escalation criteria and thresholds, receiving accounts for third-party or legal action only after standard AR collection efforts have been exhausted.

• Serve as the primary internal and external point of contact for third-party collections agencies, managing agency relationships, account assignment, performance monitoring, and reporting.

• Coordinate legal escalations for significantly delinquent or high-risk accounts, partnering with Geotab's internal Legal team and external counsel to pursue recovery actions including litigation and settlement.

• Assess and recommend accounts for write-off in accordance with company policy, ensuring appropriate documentation and finance approval.

• Collaborate with Sales, Finance, Legal, Accounts Receivable, and Customer Success teams to balance credit risk with revenue growth priorities, providing guidance on deal structuring and credit-sensitive opportunities.

•  Prepare and present regular credit risk metrics, portfolio performance reports, and bad debt analysis to Finance leadership.

• Bachelor's degree in Finance, Accounting, Business Administration, or related field; equivalent combination of education and work experience will be considered.

• 5+ years of experience in commercial credit evaluation, credit limit setting, and risk analysis in a B2B environment.

• Demonstrated experience managing third-party collections agencies, including performance oversight and account assignment.

• Experience coordinating with legal counsel on debt recovery matters, including litigation, demand letters, and settlements.

• Proficiency with ERP systems and accounts receivable management platforms.

• Familiarity with credit evaluation tools such as Dun & Bradstreet, Equifax, or equivalent credit bureau platforms.

• Certified Credit Executive (CCE) or Credit Business Associate (CBA) designation is an asset but not required.

• Experience in a technology or SaaS business environment strongly preferred.