Field Phlebotomy Supervisor - East

Supervise, mentor, and inspire a team of mobile phlebotomists in one or more geographical markets - multi-state!

Manage complex logistics, including supply chain, distribution, appointment assignment, and routing to ensure maximum efficiency

Assess work performance and perform appointment reviews for compliance, quality, and safety on a regular basis; accurately report all findings

Use your attention to detail to ensure accurate recordkeeping and compliance with all medical protocols

Act as submit matter expert in phlebotomy; provide hands on guidance with phlebotomy techniques and technical equipment, including centrifuge troubleshooting

Handle employee grievances and customer service escalations with empathetic leadership, turning challenging interactions into positive outcomes

Administer disciplinary action as appropriate

Interview and hire new mobile phlebotomists

Effectively and efficiently onboard new hires

Complete new hire and annual competency assessments for team

Ensure accurate order and patient appointment recordkeeping 

Lead the interview, the hiring, and onboarding process. Administer performance reviews and disciplinary actions with a focus on professional development/growth

Use critical thinking and data driven approach to review schedules, manage budgets and approve expenses

Handle employee concerns and grievances

Review daily/weekly schedules for team and make schedule adjustments as needed; organize, plan, and assign work

Plan and manage a budget

Assist with day-to-day customer service and manager-level escalations including interactions with patients via inbound calls, outbound calls, emails, and other communication platforms

Review and approve team timecards and expenses 

Provide coverage and travel to perform mobile phlebotomy job duties as needed

At least 2 years of management experience in a leadership position is required

In-depth knowledge of phlebotomy duties, responsibilities and techniques is a plus. Experience with medical equipment (centrifuges) is a significant plus

Proven track record in providing exceptional customer service

Strong communication skills; both written and verbal (Google suite a plus)

Strong public speaking abilities with the business acumen to represent the Getlabs professionally

A disciplined worker who can work independently or in a team environment

Reliable transportation and clean driving record

Competency with Google applications and willingness to embrace new technology

A proven ability to handle ambiguity in the absence of defined systems and processes

Proactive mindset focused on finding solutions for logistics and patient care hurdles