Getlabs
Getlabs13mo ago
From $17/yr

Patient Experience Representative

RemoteFull-timemid
OtherPatient Experience Representative
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Quick Summary

Overview

Getlabs is the leading platform for at-home diagnostics. Healthcare organizations use Getlabs to send mobile phlebotomists to patients’ homes and collect labs, vitals, and advanced diagnostics.

Technical Tools
OtherPatient Experience Representative
Getlabs is the leading platform for at-home diagnostics.

Healthcare organizations use Getlabs to send mobile phlebotomists to patients’ homes and collect labs, vitals, and advanced diagnostics. By leveraging Getlabs, partners can improve patient adherence and close gaps in care with same-day, nationwide availability.

Our team has raised $50M from strategic investors including the two largest diagnostic laboratories in the United States, Labcorp and Quest. Getlabs’ mission is to save lives by expanding access to diagnostics for everyone.

As a Patient Experience Representative your primary task is to handle Zendesk tickets from patients regarding appointments, issues and missing results. You will be making outbound calls and sending follow-up emails to resolve patient concerns.  We are looking for someone who will hustle and care about doing a good job. You must be comfortable spending the majority of your day on the phone!  
 
Schedule: 
Tues-Fri - 7:30am-4:00pm PST, Sat - 6am-2:30pm PST
Mon-Fri - 7:30am-4:00pm PST
 
Training schedule will be Mon-Fri for first 2-3 weeks!
 
Compensation is $17/hr and non-negotiable
  • Handle Zendesk tickets from patients regarding appointments, issues, and missing results.
  • Make multiple outbound calls and send follow-up emails to resolve patient concerns.
  • Be the first point of contact for all our patients via phone, text, email and chat
  • Coordinate with doctors and physicians to retrieve lab orders
  • Respond to, troubleshoot, and resolve patients issues in a timely and positive manner
  • Coordinate with our local city teams assisting mobile specialists and provide ongoing updates to patients
  • 2+ years of customer-facing experience with medical experience
  • Tech-savvy, efficient, and self-motivated.
  • Able to maintain a minimum of 12 tickets per hour with high-quality work.
  • Empathetic, proactive, and takes pride in helping people resolve issues.
  • Experience processing or reading lab orders
  • Ability to adapt in a rapid growth environment
  • Strong problem solving skills
  • Personable and love speaking with others via phone, text, email, and chat
  • While our teams work remote, you must have a quiet place to work and reliable internet
  • $17/hr
  • Valuable stock option plan for full-time employees
  • Medical, dental and vision insurance options for full-time employees
  • Paid time off
  • A company with a huge vision, a dynamic work environment, and a team of talented, ambitious and fun to work with colleagues!

    • Location & Eligibility

    Where is the job
    Worldwide
    Fully remote, anywhere in the world
    Who can apply
    Same as job location

    Listing Details

    Posted
    March 24, 2025
    First seen
    April 30, 2026
    Last seen
    May 7, 2026

    Posting Health

    Days active
    6
    Repost count
    0
    Trust Level
    51%
    Scored at
    May 7, 2026

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    Getlabs
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    Getlabs is a leading platform offering at-home lab diagnostics and mobile phlebotomy services, making healthcare more accessible for patients.

    Employees
    350
    Founded
    2018
    Domain
    getlabs.com
    Jobs
    View 144 jobs
    View company profile

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