Engagement Specialist

Australia·SydneyFull-timemid

OtherEngagement Specialist

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Overview

The Creative team provides customers with original, relevant, and contemporary visuals. Through an industry-unique combination of consumer research, proprietary data,

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OtherEngagement Specialist

The Creative team provides customers with original, relevant, and contemporary visuals. Through an industry-unique combination of consumer research, proprietary data, and three decades of trend reporting experience, the team delivers actionable insights that guide customers to the visual content that connects with consumers. Closely collaborating with our contributor base of photographers, videographers, and illustrators around the world, the team develops market leading, authentic, and differentiated content.

You are a highly organised and proactive professional who enjoys building relationships while delivering operational excellence.

You thrive in structured environments where attention to detail, consistency, and follow-through matter. Managing multiple priorities, working across systems, and keeping projects moving forward comes naturally to you. This role focuses on data driven operational execution, creator engagement, and programme success rather than content creation or creative production.

Just as importantly, you are a people person. You enjoy connecting with others, building trust, and helping individuals succeed. You are comfortable working with photographers, videographers, filmmakers, and creators across APAC, providing guidance and support that helps them deliver stronger results on client briefs.

You have an interest in the creative industry, but your strengths lie in coordination, engagement, problem-solving, and execution rather than content creation itself.

Drive creator participation and submission levels across Custom Content briefs.
Execute creator engagement plans that increase response rates, submission quality, and successful brief fulfilment.
Support creators throughout the brief lifecycle by answering questions and helping them understand client requirements and expectations.
Develop and maintain positive relationships with creators across the APAC region.
Identify and nurture high-potential creators.
Conduct regular health checks on active briefs, identifying risks, gaps, and opportunities to improve outcomes.
Monitor creator engagement and submission performance and take proactive action when required.
Drive creator awareness of opportunities through daily and weekly communications.

Use reporting tools and performance data to identify and match suitable creators to client briefs.
Make data-driven recommendations to improve creator participation, submission quality, and overall brief performance.
Work confidently across multiple workflow, reporting, project management, and creator management systems.
Maintain accurate records across systems and processes.
Track key metrics, engagement trends, and brief performance to support decision making.

Provide daily support to creators participating in Custom Content briefs.
Respond promptly to creator questions and issues through inboxes, community channels, and collaboration platforms.
Support APAC sales and production teams with creator engagement updates, brief progress, and operational requirements.
Deliver a consistently high level of service to creators and internal stakeholders.

Identify opportunities to improve workflows, creator engagement processes, and operational efficiency.
Leverage data, creator feedback, and performance trends to enhance engagement strategies and outcomes.
Support the development and documentation of operational best practices.

3+ years' experience in operations, administration, coordination, project support, customer success, community support, account support, or similar roles.

Exceptional organisational skills and attention to detail.

Strong interpersonal and relationship-building skills.

Excellent written and verbal communication skills.

Strong analytical and problem-solving skills.

Experience with databases, reporting tools, workflow systems, or project management platforms.

High level of accountability, ownership, and follow-through.

Fluency in written and spoken English.

Experience working in media, technology, marketplace, content, creative, or creator-focused businesses.

Experience supporting external communities, customers, partners, or creators.

Familiarity with photography, videography, filmmaking, or related creative industries.

Additional APAC language skills are advantageous.

There’s a story in every picture, a narrative in every frame.

We believe in the power of visuals. As a leading visual content creator, our three brands–Getty Images, iStock, and Unsplash–offer a full range of content solutions to meet the needs of any customer, whatever their size, location, or budget. Whether the goal is commercial or philanthropic, revenue-generating or society-changing, market-disrupting or headline-driving, our visuals help any brand, business, or organization communicate more effectively with their target audience and urge them to action. In other words, we know how powerful an image or video can be—and that it can move the world.

Working at Getty Images

Our goal is to be one of the best places to work globally, which means we’re dedicated to providing experiences and resources that allow you to do your best work. Foundational to our culture are our Leadership Principles, which are the shared values that guide how we come together to do our work. We raise the bar and collectively bring solutions while exercising trust, transparency, and care. We actively reject biased behavior and are inclusive of different voices, perspectives, and experiences. We focus on our customers and deliver on our commitments and commercial goals.

We foster a collaborative and supportive environment that prioritizes delivering results efficiently and using time wisely, so that all employees can achieve balance between commitments to the company and health and well-being in our lives. We value the importance of rest and recovery ranging from company-paid holidays to time away from work.

Getty Images Holdings, Inc. is a publicly traded company, and its common stock is listed on the New York Stock Exchange under the symbol "GETY". You may be eligible to participate in our employee Stock Purchase Plan, which allows employees to purchase company stock at a 15% discount to market.

Our employees’ growth, development, belonging, and engagement are important investments. We offer learning experiences ranging from leadership development, diversity and inclusion training, mentoring programs, a high potential program, and professional and skills development. We prioritize staying connected in our hybrid-working world and encourage participation in global morale events and local gatherings, as well as finding community in one or more of our Employee Resource Groups. Learning about our business is paramount, and our open and transparent culture means you’ll have direct access to experts and senior leaders via open forums, all hands, and content hours.

Getty Images believes that diversity is critical to our success in moving the world and is committed to creating an inclusive, mutually respectful environment that celebrates diversity. We seek to hire based on merit, competence, performance, and business needs. Getty Images is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.