IT Associate

Department: Information Technology
Location: Valley, AL 36854
FLSA Status: Exempt / Full-Time
Pay: $50,000 - $60,000 a year
Position Summary
The IT Associates is responsible for ensuring the reliability, security, and optimal performance of the 
company’s computer systems, hardware, software, and networks. This position supports day-to-day technology operations, develops and maintains programs or systems to improve efficiency, and provides technical assistance to users across all departments.
Benefits
Medical, Dental, Vision, STD, and Life Insurance 
Key Responsibilities
System Maintenance & Administration
• Monitor, maintain, and upgrade existing IT systems and infrastructure to ensure optimal performance.
• Perform routine system checks, backups, and updates to prevent downtime.
• Maintain documentation of configurations, licenses, and inventory of hardware/software assets.
New Program Development
• Collaborate with management to identify business needs and design or customize software applications 
to support operational efficiency.
• Test, troubleshoot, and implement new programs or technology solutions.
• Coordinate with vendors and developers for integration of new systems.
Hardware & Software Management
• Install, configure, and maintain computer systems, mobile devices, printers, and other hardware.
• Manage software installations, updates, and licensing compliance.
• Evaluate and recommend hardware or software improvements to meet company needs.
Network & Security Monitoring
• Monitor network performance, bandwidth usage, and data security.
• Maintain firewalls, antivirus protection, and system security patches.
• Identify and respond to cybersecurity threats and vulnerabilities.
• Ensure compliance with internal and customer data security requirements.
User Support & Training
• Provide Tier 1–2 technical support to staff for hardware, software, and connectivity issues.
• Troubleshoot and resolve user incidents in a timely manner (onsite and remote).
• Conduct training sessions for end-users on new systems or IT best practices.
• Maintain a positive, service-oriented approach to technology support.
Qualifications
Education & Experience:
• Associate or bachelor’s degree in information technology, Computer Science, or a related field.
• Experience in IT support, systems administration, or a related role is preferred, but not required.
• Strong knowledge of Windows and/or Linux environments, networking (TCP/IP, DHCP, DNS), and 
data security principles.
Technical Skills:
• Proficiency with Microsoft 365, Active Directory, and network monitoring tools.
• Experience with firewalls, routers, and security systems.
• Ability to develop or support small-scale software applications or scripts.
• Proficiency in one or more programming languages (e.g., Python, Go, C/C++, Java).
• Experience with SQL and a fundamental understanding of database concepts.
• Experience with the React framework a plus.
Soft Skills:
• Excellent troubleshooting, communication, and organizational skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong attention to detail and data integrity.
Work Environment
• Office and warehouse-based environment.
• May require occasional evening or weekend work for maintenance or emergency support.
• Moderate physical activity, including setting up IT equipment.
• Requires some travel as needed for operational support. 

GFA, Inc. complies with all applicable laws governing non-discrimination in employment and administers every policy in a fair, impartial, and ethical manner without regard to a Team Member’s sex, race, color, gender, national origin, age, ability or disability, religion, marital or veteran status, genetic information, or 
coverage under any other legally protected class.