Associate IT Service Desk Technician - Temporary

As the leading transit bus manufacturer in the United States, GILLIG buses play a critical role in the environmental and social initiatives in communities across our nation.  GILLIG is on the forefront in the transition to zero-emission vehicles and has an unmatched reputation in the industry for quality, reliability, durability, service, and support.  From initial design through final assembly, each GILLIG bus is designed and built in Livermore, CA. 

• Leader in environmentally friendly mobility solutions including battery electric, hybrid electric, near-zero CNG and clean diesel transit buses
• Renowned for its inclusive team/family-oriented culture
• Stable, successful, and growing organization – a Bay Area business for over 132 years!
• Flexible schedules (*depending on project needs)
• Excellent compensation including company paid medical premiums, generous retirement plan and other comprehensive benefits

We are looking for an Associate IT Service Desk Technician who will administer all aspects of GILLIG’s end user profile, email, workstation, phone and installed applications. They will assist with Technical Support and Senior System Administration staff problems/issues that have been raised to second-tier support. Under direct supervision, they serve as first point of contact for technical issues and questions as well as users needing technical support.

• Maintain and Install workstations, ensuring maximum uptime with minimal rework
• Create and maintain user profiles in Active Directory and application repositories
• Create and maintain accurate knowledge base for problem resolution
• Maintain and close IT Tickets within target time and follow up to ensure issues are completely resolved
• Install and maintain applications
• Ensure sensitive information is secured
• Provide feedback and ideas on improving IT Services 

• Minimum 1 year of Service Desk experience
• BA/BS in Computer Science or related field (preferred)
• Good communication skills
• Customer Service oriented
• Calm under pressure
• Proficiency in English (both verbal and written)
• Ability to diagnose and resolve technical issues
• Good understanding of office applications, computer systems, network systems, telecommunication systems and mobile devices
• Working knowledge of application security, understanding of vulnerabilities and countermeasures

• Ability to lift 25 lbs.
• Prolonged periods of sitting/standing at a desk and working on a computer
• Regularly required to sit, stand, and walk and occasionally kneel or squat
• The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation
• Must be able to navigate manufacturing environment, comfortable around heavy machinery, tools, etc.
• Must be able to wear Personal Protective Equipment, (i.e. safety glasses, bump caps, hearing protection, etc.)
• Standard start time: 6:30 AM MT (negotiable)

Pay offered may vary depending on multiple individualized factors, including market location, job classification, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if a candidate receives an offer of employment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

GILLIG is committed to providing equal opportunities to all employees and applicants for employment. We are committed to creating an inclusive and diverse workplace that values and respects the unique talents, experiences, and perspectives of our employees and the people we serve. As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, pregnancy, gender identity or any other characteristic protected by law.

GILLIG is an equal employment opportunity and affirmative action employer.