Rental Equipment & Stihl Service Technician

The rental equipment service technician inspects, cleans, repairs, performs preventative maintenance on a variety of our rental equipment.

• Provide excellent service to customers.

• Treat all team members, vendors, and customers with courtesy and respect.

• Greet and assist customers in a positive, approachable manner. Answer questions and resolve customer concerns. Advise customers on solutions to projects and problems. Offer solutions with add on sales when appropriate.

• Perform any necessary customer service tasks including but not limited to; cutting keys, filling propane, running register, assisting with rental transactions, etc.

• Provide services to customers at point of sale, including, but not limited to; running register, bagging items, assist with loading products, answering inquiries, etc.

• Clean all rental equipment.

• Perform scheduled maintenance (oiling, filter changes, etc) on equipment.

• Conduct repairs and maintenance on rental equipment; generate purchase orders for repairs or required maintenance.

• Purchase small tools and any supplies needed to repair the equipment.

• Inspect equipment on a regular basis to comply with company safety policies.

• Demonstrate proper equipment usage and loading/unloading techniques for customers.

• Maintain service records.

• Assist in updating DMV registration and current insurance.

• Check out customers at the rental counter, including completing contracts, taking payment and instructing customer on how to use the item.

• Help load and unload equipment as needed.

• Deliver and pick-up rental equipment as needed.

• In presence of customer check equipment for damage, fuel levels, missing parts, etc.

• Service and conduct repairs on Stihl equipment. Must have, or be able to obtain, certification.

• Maintain a clean, organized and safe rental area.

• Opening and closing store as assigned.

• Store maintenance as needed including but not limited to; cleaning common areas, trash removal, parking lot and sidewalk sweeping, and snow removal.

• Help out in lumber yard and inside the store as needed.

• Ensure a safe working environment. Maintain situational awareness. Identify and report any safety issues or concerns to management.

• Follow all company policies and procedures.

• Other duties assigned as necessary.

Work Competencies:

• Strong mechanical skills.

• Excellent customer service.

• Good organizational skills.

• Proficient with computer skills.

Supervisory Responsibility: This position does not supervise team members.

Work Environment: While performing the duties of this job, the employee is regularly exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.

• Prolonged periods of standing and walking throughout the day.

• Must be able to drive a truck to deliver and pick up rental equipment.

• Must be able to lift up to 40 lbs at times.

Benefits Provided:

• Medical Insurance

• Dental, Vision, Short Term Disability, Long Term Disability, Cancer coverage, Accident Coverage, Life Insurance

• 401k plan with employer contribution

• Free $25k Life Insurance Plan

• Employee discount

• Vacation time

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.