Internal Audit Field Officer (Part-Time Contractor)

The Internal Audit Coordinator (IAC) is a member of the Recipient Safeguarding and Advocacy team. Their role is to ensure eligible recipients are safeguarded, their rights are protected, their choices are respected, and that they have the necessary support mechanisms to fully realize the impact of the transfers they receive from GiveDirectly.

The IAC will be responsible for conducting recipient surveys and associated processes to identify and mitigate risks, investigate cases of potential fraud or recipient harm, and provide recommendations to resolve cases. Part of the (IAC) responsibility includes supporting the Community Engagement Manager in field risk assessment, recipient protection, and community mobilization and engagement.

This role will require sharp judgment on operational issues and challenges, a strong work ethic, strong communication skills, and a strong commitment to GiveDirectly's values, mission and model.

Field surveys (40%)

• →Conduct field surveys with recipients via call center technology to understand if beneficiaries are experiencing any difficulties related to GiveDirectly’s cash transfer program (collecting funds, family conflicts, thefts, scammers, etc.)
• →Utilize Aidkit, Salesforce, and other internal software to track incidents, leaving internal notes for management and operations team to review
• →Report any discovered cases and follow up with briefs to the IAA regularly
• →Collaborate with the IAA to review and successfully draft the recipient Internal Audit follow up survey
• →Analyze the functionality of the surveys with recommendations to curtail to fit each program individually
• →Track monthly survey responses from applicants by utilizing the internal software
• →Identify adverse event trends resulting from recipient survey responses to  

Reports and documentations (30%)

• →Collect all possible complaints and provide responses within a reasonable time frame,
• →Escalate information and report difficult cases to supervisor based on established escalation protocols
• →Brief manager on the day’s outcome and help them in the management of next steps
• →Produce weekly reports of cases, observations, and outcomes
• →Realtime case notes updates and tracking 

Other tasks and responsibilities (30%)

• →Supporting the IAA in the day-to-day of field operations, including work planning, risk assessment, Community mobilization, and sensitization, recipient protection.
• →Research and utilize social media to investigate flagged online imposters and scammers who intend to defraud GD applicants and programs
• →Other responsibilities as assigned by manager
• →Collaborate with the operations team to address escalated cases

• Proficiency in English is required. Additional fluency in other languages is a plus. 
• Strong interpersonal skills and the ability to show respect and openness toward someone whose social and cultural background is different from one’s own – IACs will be the face of our program for recipients and will need to approach all communications and interactions with an eye toward delivering the best possible experience for recipients
• Strong active listening and investigative interview skills, promoting collaborative communication with the recipient
• Great communication skills – IACs will explain the program and process to recipients and collect and discuss potentially sensitive information about income and government benefits. Discretion and good judgment are paramount.
• 2+ years working with vulnerable communities
• Technological literacy – IACs will use a smartphone, tablet, or computer to accurately record recipient details in survey forms.
• Empathy, honesty, and the highest standards of integrity. High emotional intelligence and interpersonal skills, especially with talking to people living in vulnerable communities 
• Excellent critical thinking and decision making skills. Strong ability to show good judgment when resolving complex problems
• Strong interest in advancing the distinctive values and mission of GiveDirectly

GiveDirectly is an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.

Flagging for US applicants: We invite you to "Know Your Rights" as an applicant.

As a global organization working with communities to eliminate extreme poverty, GiveDirectly takes the safeguarding of its recipients, staff, and partners seriously. To that end, GiveDirectly is a member of the Misconduct Disclosure Scheme, and will systematically check with previous employers about any abuse or misconduct related matters involving potential new hires. We may also employ other robust pre-hire screens, including in-depth reference checks, criminal background checks, and sanctions screens.

These efforts help us continue to build and maintain trust with the communities we work with, and prevent abuse to our recipients and staff.

**GD is committed to observing all local, national and international laws that protect people and basic human rights of all. GD is committed to a policy of “zero tolerance when it comes to preventing,  reporting, or responding to any form of abuse or  exploitation.” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.**

We are committed to fostering an inclusive and accessible work environment. If you require any accommodations during the application or interview process, or to perform the essential functions of the role, please email us at careers@givedirectly.org with the email subject “Accommodation Needed”. We will work with you to ensure reasonable accommodations are made to support your needs.

Want to put your best foot forward on your GiveDirectly application? Take a look at our Candidate Application Prep Guide!

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